Patient Access Representative (Non-Exempt)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ardmore (OK); On-site; USD 25,000 - 33,000; Full time

Job summary

Mercy invites applications for a Patient Access Lead to guide caregivers, monitor assigned areas, and mentor staff while driving workflow improvements. The role emphasizes strong communication, organizational skills, and adherence to Patient Access procedures in a fast-paced hospital environment.

The position requires a High School diploma or equivalent and familiarity with preceptor training. It focuses on collaboration with patients, physicians, and insurance companies, under leadership

Qualifications

• Interpersonal, organizational, and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
• Models collaborative behavior and communicates positively and professionally.
• Must be able to communicate effectively providing good written and oral direction to caregivers.
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Demonstrates proficiency in Patient Access procedures.
• Ability to embrace change by adapting to job duty variances and following leadership direction.
• Takes responsibility for actions and strives for excellence.
• Engages in continuing education and seeks new knowledge and skills.

Skills

Interpersonal

Organizational

Analytical

Communication

Stress management

Education

High School diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements. The Patient Access Lead has the knowledge and skills to perform all duties required by their assigned area.

Position Details

Minimum Qualifications:

Job Description

Find your calling at Mercy!

The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements. The Patient Access Lead has the knowledge and skills to perform all duties required by their assigned area.

Position Details

Minimum Qualifications:

Education: High School diploma or equivalent.

Experience: Participate in Preceptor training/experience post-hire.

Skills, Knowledge, Abilities

• Interpersonal, organizational, and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
• Models collaborative behavior and communicates positively and professionally.
• Must be able to communicate effectively providing good written and oral direction to caregivers.
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Demonstrates proficiency in Patient Access procedures.
• Ability to embrace change by adapting to job duty variances and following leadership direction.
• Takes responsibility for actions and strives for excellence.
• Engages in continuing education and seeks new knowledge and skills.

Preferred Qualifications

Experience: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.