Patient Access Representative PRN/As Needed

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first contact for patients, delivering compassionate service and Mercy Service Standards. Responsibilities include scheduling, registration, benefit verification, pre-certification, and financial clearance, while ensuring precise data capture and collaboration with insurers and staff.

The role emphasizes effective communication, organizational excellence, and comfort working with various computer systems and 10-key entry to support

Qualifications

• Ability to communicate effectively both orally and in writing; telephone etiquette is essential.
• Establish and maintain positive relationships with patients, physicians, staff, and insurers.
• Strong organizational skills with high attention to detail.
• Work under stress, meet deadlines, and maintain accuracy in daily tasks.
• Familiarity with computer systems and ability to use a 10-key calculator.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling, registration, and financial clearance.
• Verify benefits, pre-certification, and pre-visit collections as needed.
• Ensure accurate patient data is captured and entered into the patient record.

Skills

Communication skills

Telephone etiquette

Organizational skills

Attention to detail

Computers/10-key

Education

High School diploma

Some college helpful

Tools

Medical terminology

Job description

Job Description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Experience and Education Requirements:

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.