Patient Access Representative, Full Time (36 hrs)

mercy; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy seeks a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and upholding Mercy Service Standards. This role involves facilitating scheduling, registration, benefit verification, pre-certification and financial clearance with rigorous attention to accuracy.

Ideal candidates have 1–3 years in clerical/customer service roles, familiarity with medical terminology and insurance plans, and a HS diploma (some college preferred).

Qualifications

• Excellent telephone etiquette and clear written communication.
• Ability to establish positive relationships with patients, physicians and insurers.
• Strong organizational skills and attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Familiarity with insurance carriers and Medicare guidelines.

Responsibilities

• Facilitate patient entrance: scheduling, registration, benefit verification and pre-certification.
• Handle financial clearance and pre-visit collections where needed.
• Ensure accurate patient data is entered into records and maintained.
• Communicate with insurers and hospital staff to coordinate care and follow procedures.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Multitasking

Computer literacy

Education

High School Diploma

Some college

Tools

10-key calculator

Computer systems proficiency

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Experience and Education Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.