Patient Access Representative - Medical Department

Generations Family Health Center; Windham (CT); On-site; USD 2,097,000 - 2,986,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Education reimbursement

Paid time off

Job summary

Generations Family Health Center is seeking a Patient Access Representative for the Medical Department in Willimantic, CT. This full-time role involves greeting patients, answering calls, scheduling appointments, collecting information, and posting procedures with a focus on excellent customer service.

Qualifications include a High School diploma, strong typing and computer skills, and familiarity with dental/medical terminology.

Qualifications

• High school diploma required; post-secondary education helpful.
• Typing and computer skills essential for daily tasks.
• Bilingual candidates (Spanish/English) preferred based on patient population.

Responsibilities

• Greet patients and answer phones.
• Schedule appointments and obtain patient information.
• Post procedures and collect fees.
• Provide excellent customer service and teamwork with dental, medical, behavioral, health support staff.

Skills

Typing

Computer skills

Bilingual (Spanish/English)

Education

High School

Job description

Job Details

Job Location: GEN Willimantic - Willimantic, CT 06226

Position Type: Full-time

Education Level: High School

Job Shift: Day

Job Category: Customer Service

Patient Access Representative - Medical Department

(Full-time, 40 hours/week)

Built on Community Care, Powered by Teamwork, Supported by Strong Benefits

Why you’ll love working here: At Generations, you’ll be part of a mission driven, team based environment focused on delivering compassionate, community centered care while enjoying a benefits package that truly supports you on and off the job:

• Medical and Vision insurance with no employee premium
• Quarterly Perfect Attendance Bonus
• Longevity Bonus recognizing years of service
• $500 annual education reimbursement
• Robust paid vacation, sick time, personal time and 9 paid holidays
• Predictable scheduling

Generations Family Health Center, Inc. is a regional community health center covering a thirty seven town rural region in eastern Connecticut with sites located in Willimantic, Danielson, Norwich and Putnam. Our dedicated staff provides a full range of primary care services to all ages including medical, dental and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School Based Health Centers.

Location

LOCATION: Willimantic, CT (Medical Department)

Job Summary

Major job duties include greeting patients, answering phone, scheduling appointments, obtaining information from patients, posting procedures, and collecting fees. Must provide excellent customer service and work as a team with multidisciplinary team including dental, medical, behavioral, health support, and community program staff.

Compensation & Benefits

Pay Rate: $18.15/hour

Generations offers a comprehensive benefits package including:

• Medical and Vision Insurance
• No premium cost for employee-only coverage (dependent coverage costs may apply)
• 403(b) Retirement Savings Plan with employer contributions
• Group Life Insurance
• Short Disability Insurance
• Paid Time Off, including:
  • Paid Sick Time
  • Paid Vacation
  • Paid Personal Hours
  • 9 Paid Holidays
• Quarterly Perfect Attendance Bonus
• Longevity Bonus rewarding continued service
• $500 annual education reimbursement
• Bonus for certified interpreters (certification class provided following documented proficiency in Spanish, Haitian/Creole or Mandarin)

Qualifications

• High school diploma, post secondary school education preferred.
• Typing and computer skills essential.
• Familiarity with dental/medical terminology and billing procedures is necessary; experience in dental/medical office is helpful.
• Must be detail oriented and able to handle multitasking in a fast-paced environment.
• Bilingual candidate (Spanish/English) preferred based on patient population.

Closing Date: Candidate screening will begin immediately until filled.

Generations Family Health Center is an equal opportunity employer and does not engage in discrimination, show preference, or permit harassment.

EOE