Patient Access Representative - Main Registration

Trinityhealth; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health in United States is seeking a Patient Access Representative - front-end to work directly with patients, families, and hospital staff, ensuring smooth patient journeys and accurate financial information. The role covers desk and bedside registration, pre-registration, cash handling, and account documentation across Care locations.

The position requires familiarity with EPIC, strong communication, and attention to detail, with shift pattern Monday–Friday 8a–4:30p and every other

Qualifications

• High school graduate a must with at least 2 to 3 years progressive experience in the field.
• Bachelor's or AAS degree is a plus.
• Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some supervisory experience.

Responsibilities

• Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP).
• Ensuring proper documentation with charts/patient bracelets and labels.
• Staying updated on workflows for designated task.
• Follow patient identification protocols.
• Appropriately documenting in charts.
• Closing out cash drawers.
• Maintaining appropriate cash in petty cash drawer.
• Scheduling walk-in imaging, TDAP, Bilirubin newborn test appointments.
• Floorwork Registration.
• Floating to with other Patient Access locations (cross training).
• Maintaining Healthstreams courses.
• Maintaining all insurance sign ons are updated.
• Stay up to date on emails and Teams post, policy and procedures.
• Point of service Cash collections (estimates, co-pays, past due balances).
• Direct Admits/Transfers.
• Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed).
• Maintain assigned WQs.
• Knowledge on EPIC (maintaining updated knowledge).
• Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed).
• Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines.
• Maintain 90% on monthly Audit score.
• Attend mandatory Spring and Autumn Training.

Skills

Communication skills

Interpersonal skills

Critical thinking

Attention to detail

Customer service

Education

High school diploma

Bachelor's or AAS degree is a plus

Advanced degree is a plus

Tools

EPIC

Peoplesoft

Midas

Job description

Employment Type: Full time Shift: Day Shift Description: Monday - Friday from 8a-4:30p, every other weekend

POSITION SUMMARY

The Patient Access Representative -front-end, works directly with patients, family, and various hospital staff to ensure that Patients are taken care of while on their journey with SJH. Patient Access functions consist of but not limited to Desk registration, bedside registration, pre-registration and floating to areas within Patient Access dept to assist as need directed by management. In all locations, the Patient Access will ensure that accounts are financial secure, meaning collecting demographics, insurance information, reviewing financial responsibilities consisting of co-pays, past due balances, and estimates.

Job Responsibilities

• Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP)
• Ensuring proper documentation with charts/patient (bracelet and labels)
• Staying updated on workflows for designated task
• Follow patient identification protocols
• Appropriately documenting in charts
• Closing out cash drawers
• Maintaining appropriate cash in petty cash drawer
• Scheduling walk-in imaging, TDAP, Bilirubin (newborn test) appointments
• Floorwork Registration
• Floating to with other Patient Access locations (cross training)
• Maintaining Healthstreams courses
• Maintaining all insurance sign ons are updated
• Stay up to date on emails and Teams post, policy and procedures
• Point of service Cash collections (estimates, co-pays, past due balances)
• Direct Admits/Transfers
• Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed)
• Maintain assigned WQs
• Knowledge on EPIC (maintaining updated knowledge)
• Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed)
• Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines.
• Maintain 90% on monthly Audit score
• Attend mandatory Spring and Autumn Training

Additional responsibilities

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, faxes, etc.
• Adheres to established network policy and procedures related to job functions.
• Performs data entry with a working knowledge of the unit specific computer systems, EPIC, Peoplesoft, Midas, etc.
• Demonstrates accuracy when performing the primary job function.
• Abides by established Personnel Policies and Procedures.
• Has knowledge of HIPAA rules and regulations and abides by the same.

Professional and Staff Development

• Participates and or assists with the orientation of new or existing staff.
• Participates in Staff and Employee meetings/Huddles
• Participates in voluntary and required in-service and education programs.
• Participates in Performance Improvement by identifying areas needing improvement.
• Obtain HFMA certification within a year of hire date.

Displays Commitment to the Hospital Mission

• Observes customer service standards.
• Demonstrates excellent communication skills.
• Understands/applies a team concept.
• Adheres to hospital confidentiality statement.
• Demonstrates a knowledge and understanding of National Patient Safety Goals.

Mission Statement

We, St Joseph's Health, and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

EDUCATION and TRAINING

• Bachelors or AAS degree is a plus.
• High school graduate a must with at least 2 to 3 years progressive experience in the field.
• Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some supervisory experience.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS

• Proficient in the Patient Access Template within EPIC
• Complete CPI (Crisis Prevention Intervention) Training
• Strong written and oral communication skills. Strong interpersonal skills. Broad based knowledge or related regulatory compliance requirements.
• Competent in basic computer skills
• Participatory management, team building, motivational, and administrative skills welcomed but not required.
• Critical thinking

WORK ENVIRONMENT AND HAZARDS

Exposure Class I and II, service specific. Limited exposure to blood, body fluids, excretions or secretions (II). Routine or potent