Patient Access Representative - Emergency Department

Trinityhealth; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Trinity Health seeks a Patient Access Representative to work on the front-end of patient encounters, ensuring accurate registrations, insurance capture, and patient financial counseling. You will interact with patients, families, and hospital staff to support a smooth patient journey, performing desk and bedside registrations and coordinating across departments.

Required are strong communication, data entry accuracy, and familiarity with EPIC; knowledge of HIPAA privacy rules is essential.

Qualifications

• Proficient with EPIC patient access module and related systems.
• Strong written and verbal communication and interpersonal skills.
• Knowledge of HIPAA rules and regulations and data privacy.

Responsibilities

• Admitting and checking in patients at front desk for ED and inpatient services.
• Accurately documenting demographics, insurance information, and financial responsibilities.
• Maintain cash handling procedures and balance cash drawers.
• Schedule related imaging or tests and coordinate cross-location registrations.
• Stay current with workflows and policies; ensure chart accuracy and proper tagging.

Skills

EPIC proficiency

Excellent communication

Interpersonal skills

HIPAA knowledge

Data entry

Computer skills

CPI training

Teamwork

Education

Bachelor's or AAS degree preferred

High school diploma required

Job description

Employment Type

Full time

Shift: Day Shift 8am-4:30pm, rotating weekends

Description

The Patient Access Representative -front-end, works directly with patients, family, and various hospital staff to ensure that Patients are taken care of while on their journey with SJH. Patient Access functions consist of but not limited to Desk registration, bedside registration, pre-registration and floating to areas within Patient Access dept to assist as need directed by management. In all locations, the Patient Access will ensure that accounts are financially secure, meaning collecting demographics, insurance information, reviewing financial responsibilities consisting of co-pays, past due balances, and estimates.

Job Responsibilities

• Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP)
• Ensuring proper documentation with charts/patient (bracelet and labels)
• Staying updated on workflows for designated task
• Follow patient identification protocols
• Appropriately documenting in charts
• Closing out cash drawers
• Maintaining appropriate cash in petty cash drawer
• Scheduling walk-in imaging, TDAP, Bilirubin (newborn test) appointments
• Floorwork Registration
• Floating to with other Patient Access locations (cross training)
• Maintaining Healthstreams courses
• Maintaining all insurance sign ons are updated
• Stay up to date on emails and Teams post, policy and procedures

Standouts

• Point of service Cash collections (estimates, co-pays, past due balances)
• Direct Admits/Transfers
• Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed)
• Maintain assigned WQs
• Knowledge on EPIC (maintaining updated knowledge)
• Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed)
• Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines.
• Maintain 90% on monthly Audit score
• Attend mandatory Spring and Autumn Training

Additional responsibilities

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, faxes, etc.
• Adheres to established network policy and procedures related to job functions.
• Performs data entry with a working knowledge of the unit specific computer systems, EPIC, Peoplesoft, Midas, etc.
• Demonstrates accuracy when performing the primary job function.
• Abides by established Personnel Policies and Procedures.
• Has knowledge of HIPAA rules and regulations and abides by the same.

Professional and Staff Development

• Participates and or assists with the orientation of new or existing staff.
• Participates in Staff and Employee meetings/Huddles
• Participates in voluntary and required in-service and education programs.
• Participates in Performance Improvement by identifying areas needing improvement.
• Obtain HFMA certification within a year of hire date.

Displays Commitment to the Hospital Mission

• Observes customer service standards.
• Demonstrates excellent communication skills.
• Understands/applies a team concept.
• Adheres to hospital confidentiality statement.
• Demonstrates a knowledge and understanding of National Patient Safety Goals.

EDUCATION and TRAINING

• Bachelors or AAS degree is a plus. High school graduate a must with at least 2 to 3 years progressive experience in the field.
• Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some supervisory experience.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

SPECIAL EQUIPTMENT, SKILLS OR OTHER REQUIREMENTS

• Proficient in the Patient Access Template within EPIC
• Complete CPI (Crisis Prevention Intervention) Training
• Strong written and oral communication skills. Strong interpersonal skills. Broad based knowledge or related regulatory compliance requirements.
• Competent in basic computer skills
• Participatory management, team building, motivational, and administrative skills welcomed but not required.
• Critical thinking

Mission Statement

We, St Joseph's Health, and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

WORK ENVIRONMENT AND HAZARDS

Exposure Class I and II, service specific. Limited exposure to blood, body fluids, excretions or secretions (II). Routine or potential exposure to blo