Patient Access Representative Lead - Patient Access Center

CHRISTUS Health System; Alexandria (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

CHRISTUS Health is seeking a Patient Access Representative Lead in Louisiana. The role guides and motivates the team, handles information distribution, and resolves day-to-day issues when supervision is unavailable.

It involves admitting reporting, pre-billing, charges, and ensuring regulatory compliance. Core duties include scheduling and registration, verifying insurance eligibility, calculating patient portions, and performing financial assessments for program assistance, while encouraging

Qualifications

• High School Diploma or equivalent preferred.
• 4–6 years of experience preferred.
• Knowledge of scheduling and registration processes and insurance eligibility verification.

Responsibilities

• Meets expectations of OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Patient Access Representative duties including scheduling and registration, verification of insurance eligibility, calculating and collecting estimated patient portions, and performing financial assessments for program assistance.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Acts as a mentor to other team members and represents the face of the team and organization.

Education

High School Diploma or equivalent experience preferred

Job description

Summary

The Patient Access Representative Lead position plays an important role in guiding the team members, motivating them to stay focused and achieving various goals. The job duties will include current Patient Access Representative duties and will also include being the point of contact for information distribution and common day-to-day operational issues (i.e.: schedule changes), resolving issues if supervisor is not available, admitting reporting (i.e.: pre with charges, connance, collections, unbilled report, etc.), and attending meetings as needed.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Patient Access Representative duties, including but not limited to scheduling and registration, verification of insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Encourages the team members to help each other; acts as a mentor to other team members.
• Takes initiative in bringing team members closer.
• Acts as the face of team as well as the organization.
• Supports the department in achieving established performance targets.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Performs additional duties as assigned.

Job Requirements

Education/Skills

• High School Diploma or equivalent experience preferred

Experience

• 4-6 years of experience preferred

Licenses, Registrations, or Certifications

• None required

Work Schedule

5 Days - 8 Hours

Work Type

Full Time