Patient Access Representative Lead

Edward Elmhurst Health; Skokie (IL); On-site; USD 29,039 - 43,559; Full time

Benefits offered by this job

Free Parking at designated locations

Tuition Reimbursement

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Job summary

Endeavor Health Careers is hiring a Patient Access Representative Lead for Skokie, IL. The role oversees the patient access department, supervises staff, and ensures accurate registrations and insurance verification to support efficient scheduling and a positive patient experience.

The ideal candidate has an Associate's in Health Administration and 3+ years in patient access or healthcare administration, with proficiency in registration systems.

Qualifications

• Associates Degree in Health Administration required.
• 3+ years in patient access/healthcare admin or related field.

Responsibilities

• Lead and supervise the patient access department and team.
• Oversee advanced patient registration tasks and complex scenarios.
• Verify insurance coverage and eligibility; collaborate with providers and billing.
• Coordinate patient appointment scheduling for diverse services; optimize wait times.

Skills

Leadership

Customer service

Communication

Education

Associates Degree Health Administration

Job description

## Patient Access Representative LeadApplylocations: SKH Skokie Hospitaltime type: Full timeposted on: Posted Todayjob requisition id: R43813**Hourly Pay Range:**$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Position: Patient Access Representative Lead* Location: Skokie, IL* Full Time* Hours: Monday-Friday, 11am to 7:30pm + rotating weekends and holidays**A Brief Overview:** The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. **What you will do:*** Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.* Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.* Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.* Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.* Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.* Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.* Supervise and guide insurance verification processes, including resolving complex insurance-related issues.* Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.* Collaborate with insurance providers and billing teams on verification matters.* Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.* Assist in training and mentoring newer patient access representatives.* Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.**What you will need:*** Associates Degree Health Administration Required* 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And* Experience using patient registration and scheduling systems.**Benefits:*** Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking at designated locations* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off* Community Involvement Opportunities**Welcome to Endeavor Health Careers** At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive.Your Career is our Endeavor.**Current Endeavor Health employees:** Please do not apply through this site. To be considered, log into Workday and apply using an internal application via the Jobs Hub. For step-by-step instructions, visit ServiceNow and search for the article **“Access and View Internal Job Postings.”**