Patient Access Representative Lead

Edward Elmhurst Health; Oak Park (IL); On-site; USD 29,039 - 43,559; Full time

Benefits offered by this job

Tuition Reimbursement

Wellness Program Savings Plan

Paid Time Off

Career Pathways for Growth

Job summary

Edward Elmhurst Health in Oak Park is looking for a Patient Access Representative Lead. This position involves leading the patient access department to ensure efficient patient registrations and scheduling appointments, contributing significantly to the patient experience.

The ideal candidate will possess an Associate's Degree in Health Administration and at least 3 years of relevant experience. The role requires effective management skills, as well as expertise in handling complex patient situations while maintaining a focus on quality healthcare services.

Qualifications

• 3-5 years of experience in patient access or healthcare administration.
• Experience in patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department.
• Supervise patient registration and appointment scheduling.
• Verify patient insurance coverage and eligibility.

Skills

Supervisory skills

Patient communication

Insurance verification

Scheduling expertise

Education

Associates Degree in Health Administration

Tools

Patient registration systems

Scheduling systems

Job description

## Patient Access Representative LeadApplylocations: EMO Oak Park 932 Lake Streettime type: Full timeposted on: Posted Todayjob requisition id: R43900**Hourly Pay Range:**$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Sign on bonus: N/A* Position: Patient Access Representative Lead* Location: EMO Oak Park 932 Lake Street* Full Time/Part Time: Full- Time* Hours: Monday-Friday: 8:30a-5:00pm* Holidays: 1-3* Required Travel:**A Brief Overview:** The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. **What you will do:*** Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.* Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.* Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.* Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.* Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.* Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.* Supervise and guide insurance verification processes, including resolving complex insurance-related issues.* Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.* Collaborate with insurance providers and billing teams on verification matters.* Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.* Assist in training and mentoring newer patient access representatives.* Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.**What you will need:*** Associates Degree Health Administration Required* 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And* Experience using patient registration and scheduling systems.**Benefits:*** Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking at designated locations* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off* Community Involvement Opportunities**Welcome to Endeavor Health Careers** At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive.Your Career is our Endeavor.**Current Endeavor Health employees:** Please do not apply through this site. To be considered, log into Workday and apply using an internal application via the Jobs Hub. For step-by-step instructions, visit ServiceNow and search for the article **“Access and View Internal Job Postings.”**