Patient Access Representative-Lead

University of Mississippi Medical Center; Jackson (MS); On-site; USD 28,000 - 41,000; Full time

Job summary

University of Mississippi Medical Center seeks a Patient Access Representative-Lead to manage complex patient registrations, verify insurance, collect payments, and schedule appointments. You will maintain accurate patient records, ensure confidentiality, and support process improvements while guiding staff and resolving escalated payer issues.

The role requires strong communication, problem-solving, and organizational skills, with experience in revenue cycle workflows and EMR systems.

Qualifications

• High school diploma/GED and 1 year experience in clinical admissions, patient registration, or patient scheduling.
• Advanced knowledge of patient throughput workflows and regulations.
• Ability to maintain confidentiality in handling patient data.
• Understanding and applying complex payer guidelines and patient access regulations.
• Strong analytical skills to identify root causes of errors and correct them.
• Excellent verbal and written communication; professional standards.
• Strong organizational skills; proficient with data entry and basic computer tools (Word/Excel).

Responsibilities

• Provide coaching and training to the patient access team to promote a patient-centered culture.
• Develop and deliver training programs for registration, insurance verification, and payment collection processes.
• Greet and assist patients with professionalism and empathy.
• Complete timely and accurate patient registrations including demographic, insurance, and financial information.
• Obtain signatures on consent forms, privacy notices, and financial documents.
• Verify insurance eligibility and benefits; update records accordingly.
• Determine and collect co-pays, deductibles, or deposits; inform about financial assistance programs.
• Collaborate with clinical and security teams to prioritize patient intake and maintain flow.
• Enter and maintain patient data in EMR and registration systems; correct duplicates.
• Respond to inquiries with sensitivity; stay informed on payer guidelines and hospital policies.
• Support process improvements and train staff; provide backup to other Patient Access areas.
• Collaborate with leaders to identify training needs and implement improvements.

Skills

Advanced patient throughput

Regulatory knowledge

Confidentiality

Payer guidelines

Analytical thinking

Verbal and written communication

Professional standards

Organizational skills

Microsoft Word

Microsoft Excel

Education

High school diploma/GED + 1 year clinical admissions experience

Tools

Microsoft Word

Excel

Job description

Job Requisition ID

R00052807

Job Category

Clerical and Customer Service

Organization

Rev Cycle - Patient Access Adult Day ER

Location

Main Campus Jackson

Job Title

Patient Access Representative-Lead

Job Summary

The Patient Access Representative-Lead is an advanced patient access role responsible for managing complex patient registration tasks, verifying insurance information, collecting payments, scheduling appointments, and maintaining accurate patient records while ensuring the integrity of the Master Patient Index. This position ensures a seamless and welcoming patient experience, enforces compliance with regulatory and confidentiality standards, and supports process improvements to enhance operational efficiency. The Lead serves as a resource for staff, assists with training, resolves escalated patient and payer issues, and collaborates with clinical and administrative teams to optimize patient access workflows. Strong communication, problem-solving, customer service, and organizational skills are essential for success in this role.

Education & Experience

High school diploma/GED and one (1) year experience of clinical admissions, patient registration, or patient scheduling.

Certifications, Licenses Or Registration

N/A

Knowledge, Skills & Abilities

Advanced knowledge of patient throughput workflows and regulations. Advance in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Provide coaching and training to the patient access team, fostering a patient-centered culture that promotes professional, empathetic, and efficient service delivery
• Develop, coordinate, and deliver training programs for new and existing patient access staff to ensure proficiency in registration, insurance verification, and payment collection processes.
• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and train new staff; provide backup assistance to other Patient Access areas during high-volume periods.
• Collaborate with department leaders to identify training needs and implement strategies that enhance overall patient access operations and customer service quality.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time

FLSA Designation/Job Exempt

No

Pay Class

Hourly

FTE %

100

Work Shift

Evening

Benefits Eligibility

• Grant Funded:
• No

Job Posting Date

08/25/2026

Job Closing Date

open until filled if no date specified