Patient Access Representative - Adult Admissions

University of Mississippi Medical Center; Jackson (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

University of Mississippi Medical Center is seeking a Patient Access Representative for Adult Admissions at the Central Billing Office. You will greet patients, verify insurance, register for services, collect payments, schedule appointments, and maintain accurate records in the Master Patient Index, ensuring confidentiality and regulatory compliance.

This role emphasizes strong communication, customer service, and organizational skills to support smooth patient flow and accurate data entry in

Qualifications

• High school diploma or GED required.
• Basic knowledge of patient throughput workflows and regulations.
• Proficient in revenue cycle healthcare systems.
• Ability to maintain confidentiality and accuracy in records.
• Strong verbal and written communication skills.

Responsibilities

• Greet and assist patients, families, and visitors professionally.
• Complete patient registration with demographic, insurance, and financial info.
• Obtain signatures on consent and privacy documents, ensuring compliance.
• Verify insurance eligibility and benefits; update records as needed.
• Collect co-pays/deductibles and explain financial assistance when needed.
• Collaborate with clinical and security teams to manage patient flow.
• Enter and maintain patient data in the EMR and registration systems.
• Respond promptly to inquiries with sensitivity to diverse situations.
• Stay informed on payer guidelines and hospital policies.

Skills

Patient throughput

Regulatory compliance

Confidentiality

Payer guidelines

Data entry

EMR systems

Communication skills

Word

Excel

Education

High school diploma/GED

Tools

EMR systems

Job description

Job Requisition ID

R00046910

Job Category

Clerical and Customer Service

Organization

Rev Cycle - Patient Access Admissions Adult Services

Location/s

Central Billing Office-Clinton

Job Title

Patient Access Representative - Adult Admissions

Job Summary

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

High school diploma/GED

Certifications, Licenses Or Registration Required

N/A

Basic Knowledge, Skills & Abilities

• Basic knowledge of patient throughput workflows and regulations.


• Proficient in revenue cycle healthcare systems.


• Ability to maintain confidentiality.


• Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations.


• Demonstrated analytical skills to discover root cause of errors and properly correct.


• Good verbal and written communication skills.


• Maintains professional standards.


• Effective organizational skills.


• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.


• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.


• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.


• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.


• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.


• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.


• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.


• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.


• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.


• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.


• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time

FLSA Designation/Job Exempt

No

Pay Class

Hourly

FTE %

100

Work Shift

Benefits Eligibility:

Job Posting Date

08/24/2026

Job Closing Date (open until filled if no date specified)