Patient Access Representative - LCMC Health Westpark Campus

100 LCMC Health; Ardmore (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

LCMC Health is seeking a Patient Access Associate – Financial Clearance to guide patients through scheduling, registration, insurance verification, and financial responsibilities before care is provided.

You will help patients understand their costs, collect payments when needed, and support care teams with accurate information, ensuring a smooth experience from start to finish. The role requires compassion, attention to detail, and strong communication skills.

Qualifications

• High school diploma or GED required.
• Experience in healthcare or patient access is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Schedule patient appointments and coordinate registrations.
• Verify insurance coverage, eligibility, and demographic information.
• Create and update patient accounts accurately and efficiently.
• Collect and scan required documentation, including IDs, insurance cards, and authorizations.
• Explain copays, balances, estimates, and financial responsibility to patients.
• Collect point-of-service payments and support financial assistance processes when needed.
• Resolve registration and work queue errors in a timely manner.
• Communicate updates clearly with providers and internal teams.

Skills

Customer service

Communication

Multitasking

Insurance verification

Education

High School Diploma or GED

Job description

Your job is more than a job. Help Patients Navigate the Financial Side of Healthcare—with Confidence and Compassion. As a Patient Access Associate – Financial Clearance, you play a key role in helping patients feel informed, prepared, and supported before they receive care. From scheduling appointments and verifying insurance to explaining financial responsibility and collecting payments, you help create a smooth experience from start to finish. Your attention to detail and ability to communicate clearly helps prevent delays, reduce confusion, and ensure patients can focus on what matters most—their care. You’ll work closely with patients, providers, and care teams in a fast-paced healthcare environment where accuracy, empathy, and teamwork make all the difference.

What You’ll Do

• Schedule patient appointments and coordinate registrations
• Verify insurance coverage, eligibility, and demographic information
• Create and update patient accounts accurately and efficiently
• Collect and scan required documentation, including IDs, insurance cards, and authorizations
• Explain copays, balances, estimates, and financial responsibility to patients
• Collect point-of-service payments and support financial assistance processes when needed
• Resolve registration and work queue errors in a timely manner
• Communicate updates clearly with providers and internal teams

What Makes You Great in This Role

• You’re detail-oriented and highly organized
• You can explain complex information in a calm, patient-friendly way
• You thrive in a fast-paced environment with multiple priorities
• You balance compassion with confidence during financial conversations
• You enjoy helping patients feel informed and supported

What You Bring

• Strong customer service and communication skills
• Ability to multitask and problem-solve efficiently
• Comfort working with insurance verification, patient registration, and financial processes
• Attention to accuracy and confidentiality in all patient interactions

Minimum Requirement

• High School Diploma or GED (or equivalent experience)

Why This Role Matters

Healthcare can feel overwhelming—especially when insurance and financial questions are involved. Your role helps patients navigate the process with clarity, confidence, and support while helping care teams operate more efficiently.

Make a difference—one patient, one conversation, one visit at a time!

WORK SHIFT: Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

About West Jefferson Medical Center

West Jefferson Medical Center, a cornerstone of LCMC Health’s incredible community of care, is regionally recognized and nationally accredited. For over 60 years, we’ve been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about West Jefferson Medical Center and our Leapfrog “Grade A” Hospital Safety distinction.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do.
• You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.