Patient Access Representative II

Sutter Health; Modesto (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

Sutter Health is seeking a patient registration representative to enhance the patient experience by serving as the primary contact at the point of service. This role involves greeting patients, verifying their information, and managing data in registration systems. Candidates should have a high school diploma and relevant experience, along with strong communication and problem-solving skills. The position offers flexible hours and is crucial for ensuring efficient patient access and financial clearance.

Qualifications

• 1 year of recent relevant experience required.
• General knowledge of patient access and financial counseling.
• Ability to manage multiple tasks in a diverse environment.

Responsibilities

• Greet patients and verify relevant information for registration.
• Serve as the customer service point of contact.
• Maintain and document data in patient registration systems.

Skills

Time management

Verbal communication

Written communication

Decision making

Problem-solving

Attention to detail

Education

High School Diploma or GED

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

MMC-Memorial Medical Center

Position Overview:

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Job Description:

EDUCATION:

HS Diploma or General Education Diploma (GED)


TYPICAL EXPERIENCE:

1 year of recent relevant experience.


SKILLS AND KNOWLEDGE:

General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.

Working knowledge and understanding of insurance and medical terminology.

Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.

Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.

Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.

Possess verbal and written communication and active listening skills.

Accuracy and attentiveness to detail.

Decision making and problem-solving skills.

Must be able to work concurrently on a variety of tasks/projects in diverse environment.

Ability to meet or exceed targeted customer service, productivity and quality standards.

Computer proficiency skills.

Requires the ability to work with and maintain confidential information.

Job Shift:

Varied

Schedule:

Per Diem/Casual

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

As Needed, Every Weekend

Benefits:

No

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Per Diem/Casual

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $25.87 to $32.33 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.