Patient Access Representative I, II - Sienna

McWilliams School of Biomedical Informatics at UTHealth Houston; Missouri City (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare institution is seeking a Patient Access Representative to join their dynamic team. This role is vital for ensuring smooth operations at a busy multispecialty clinic, where you'll manage patient interactions and administrative tasks. Ideal candidates should be bilingual and have experience in a medical setting. You'll enjoy generous benefits, including fully paid medical premiums and ample time off. Join a team dedicated to making a difference in patient care and experience a rewarding career in healthcare.

Benefits

100% paid medical premiums

Generous time off

Longevity pay

Retirement/pension plan

Free financial and legal counseling

Free mental health counseling services

Gym membership discounts

Employee discounts on entertainment

Resources for child and elder care

Qualifications

• Previous multispecialty experience is preferred.
• Proficient typing/keyboarding skills are essential.

Responsibilities

• Cover front desk and manage multiple in-baskets in a busy clinic.
• Verify insurance eligibility and handle patient information accurately.
• Communicate effectively with patients and healthcare staff.

Skills

Bilingual (English/Spanish)

Customer Service

Medical Compliance

Data Entry

Multi-tasking

Education

High School Diploma or equivalent

Job description

Patient Access Representative I, II - Sienna

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Patient Access Representative I, II - Sienna

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Job Description

UTHealth Houston Sienna Multispecialty Clinic is hiring a Patient Access Representative I, II to join their team of professionals in southwest Houston. This role is essential in covering the front desk, and handling multiple in-baskets in a busy clinic, which sees 150-200 patients daily. With 32 providers, this position is crucial to ensuring smooth operations and timely patient care. The ideal candidate will have previous multispecialty experience and be bilingual (English/Spanish).

Schedule: Monday - Friday, Saturdays as-needed

Location: 8810 Hwy 6, Missouri City, Tx 77459

FREE PARKING!

Benefits

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!
  
  

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Job Description

UTHealth Houston Sienna Multispecialty Clinic is hiring a Patient Access Representative I, II to join their team of professionals in southwest Houston. This role is essential in covering the front desk, and handling multiple in-baskets in a busy clinic, which sees 150-200 patients daily. With 32 providers, this position is crucial to ensuring smooth operations and timely patient care. The ideal candidate will have previous multispecialty experience and be bilingual (English/Spanish).

Schedule: Monday - Friday, Saturdays as-needed

Location: 8810 Hwy 6, Missouri City, Tx 77459

FREE PARKING!

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Benefits

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!
  
  

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!
  
  

Position Summary

Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities

• Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
• May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
• Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Performs other duties as assigned.
  
  

Certification/Skills

Ability to multi-task.

Proficient typing/keyboarding skills.

Minimum Education

High School Diploma or equivalent

Minimum Experience

One (1) year of experience in a hospital or medical business office setting.

Physical Requirements

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code

• 51.215
  
  

Veteran Information

Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1

For a complete list please visit www.uthealth-veterans.jobs.

Residency Requirement

Employees must permanently reside and work in the State of Texas.

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If you are looking for a great healthcare career in Houston, visit http://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth Houston)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth Houston) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Houston Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to our benefits page.

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

All UTHealth Houston employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth Houston’s rules and regulations, as well as the affiliate’s rules and regulations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education

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