Patient Access Representative I, II - Sienna

UT Physicians Inc; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Access Representative, where your role is vital in managing front desk operations in a busy clinic. You will be the first point of contact for patients, ensuring a smooth experience as you handle appointments, verify insurance details, and communicate effectively with healthcare professionals. This position offers a supportive environment with generous benefits, including 100% paid medical premiums and ample vacation time. If you are passionate about patient care and thrive in a dynamic setting, this opportunity is perfect for you!

Benefits

100% paid medical premiums

Generous time off

Longevity Pay

Retirement/pension plan

Free financial and legal counseling

Free mental health counseling services

Gym membership discounts

Employee discounts

Qualifications

• 1 year of experience in a hospital or medical business office setting.
• Ability to multi-task and proficient typing/keyboarding skills.

Responsibilities

• Obtain and enter patient demographic, insurance, and financial information accurately.
• Verify insurance eligibility and benefits, ensuring compliance with medical necessity.

Skills

Bilingual (English/Spanish)

Multi-tasking

Proficient typing/keyboarding skills

Education

High School Diploma or equivalent

Job description

UTHealth Houston Sienna Multispecialty Clinic is hiring a Patient Access Representative I, II to join their team of professionals in southwest Houston. This role is essential in covering the front desk, and handling multiple in-baskets in a busy clinic, which sees 150-200 patients daily. With 32 providers, this position is crucial to ensuring smooth operations and timely patient care. The ideal candidate will have previous multispecialty experience and be bilingual (English/Spanish).

Schedule: Monday - Friday, Saturdays as-needed

Location: 8810 Hwy 6, Missouri City, Tx 77459

FREE PARKING!

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as:

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities:

1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
3. Explains all required forms to the patient or guarantor and obtains the necessary signatures.
4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
7. Posts payments in the computer system and generates the appropriate patient receipts.
8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
11. Performs other duties as assigned.

Certification/Skills:

Ability to multi-task.
Proficient typing/keyboarding skills.

Minimum Education:

High School Diploma or equivalent

Minimum Experience:

One (1) year of experience in a hospital or medical business office setting.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Veteran Information:

Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1

For a complete list please visit www.uthealth-veterans.jobs.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.