Patient Access Representative I Emergency Department FT, Evenings (3pm-11:30pm)

Huntington Hospital, NY; Pasadena (CA); In loco; USD 34.000 - 43.000; Tempo pieno

Descrizione del lavoro

Huntington Health seeks a Patient Access Representative I to provide a welcoming experience and facilitate access to care in Pasadena, CA. You will support inpatient, outpatient and emergency services, handling scheduling, pre-registration, authorizations, and financial clearance.

The role requires a high school diploma, 1+ year of customer service, and strong typing (35 wpm), with a shift in the evening and full-time status. Competitive pay and benefits are offered.

Competenze

• High school diploma or equivalent required.
• Associate Degree/College Diploma preferred.
• Minimum 1 year Customer Service experience required.

Mansioni

• Provide welcoming patient experience and access to care across inpatient, outpatient and/or emergency services.
• Support scheduling, pre-registration, financial clearance, referrals, authorizations, and financial counseling.
• Verify insurance eligibility and determine patient liability; communicate with payers and patients.
• Collect co-pays and cash deposits; deliver superior customer service in a high-demand environment.

Conoscenze

Typing 35 wpm

Customer service

Interpersonal communication

Formazione

High school diploma or equivalent

Associate Degree in Hospital Administration (preferred)

Descrizione del lavoro

Expectations:

Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient’s access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health.

EDUCATION:
High school diploma or equivalent required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred.

EXPERIENCE/TRAINING:
Minimum 1 year Customer Service experience required. Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.

SKILLS:
Typing 35 wpm required.
Must pass competency tests on a regular basis.
Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served.
Must have the ability to promote positive customer service while working in a highly demanding and complex environment.
Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.

Job Title: Patient Access Representative I

Department: Emergency Room Registration

Shift Duration: 8

Primary Shift: Evenings

Time Type: Full time

Location: 100 W California Blvd, Pasadena, CA 91105

Pay Range: The estimated base rate for this position is $25.00 - $31.31.

Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.