Patient Access Representative I Dermatology, Fairlawn

Davita Inc.; Fairlawn (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative I for its dermatology office in Fairlawn. This full-time role requires strong communication and customer service skills, along with the ability to manage patient data and ensure a smooth patient experience. Working Monday to Friday, the representative will be instrumental in maintaining patient satisfaction while supporting clinic operations.

Qualifications

• Strong communication skills for interacting with patients.
• Ability to handle sensitive patient information responsibly.
• Experience in customer service or healthcare preferred.

Responsibilities

• Serve as the first point of contact for patients and families.
• Update and validate patient demographic and insurance information.
• Schedule appointments and manage patient inquiries.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

EPIC

Job description

Patient Access Representative I Dermatology, Fairlawn

• The Patient Access Representative serves as the first point of contact for all patients and their families.
• This highly visible role supports and interacts with patients, families, and health care providers.
• They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
• They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
• They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
• The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC work ques, worklist and in basket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
• Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
• Full time 40 hours per week.
• Monday-Friday.
• The shift is 7:30 AM to 4:00 PM. The shift may change based on the provider.

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