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Patient Access Representative I Dermatology, Fairlawn

Davita Inc.

Fairlawn (OH)

On-site

USD 35,000 - 55,000

Full time

2 days ago
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Job summary

A leading healthcare provider is seeking a Patient Access Representative I for its dermatology office in Fairlawn. This full-time role requires strong communication and customer service skills, along with the ability to manage patient data and ensure a smooth patient experience. Working Monday to Friday, the representative will be instrumental in maintaining patient satisfaction while supporting clinic operations.

Qualifications

  • Strong communication skills for interacting with patients.
  • Ability to handle sensitive patient information responsibly.
  • Experience in customer service or healthcare preferred.

Responsibilities

  • Serve as the first point of contact for patients and families.
  • Update and validate patient demographic and insurance information.
  • Schedule appointments and manage patient inquiries.

Skills

Customer service
Communication
Problem solving
Teamwork

Tools

EPIC

Job description

Patient Access Representative I Dermatology, Fairlawn
  • The Patient Access Representative serves as the first point of contact for all patients and their families.
  • This highly visible role supports and interacts with patients, families, and health care providers.
  • They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
  • They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
  • They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
  • The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
  • Checking patients in and/or out for medical visits
  • Answering the phone to address patient inquiries and scheduling appointments.
  • Assists patients with enrolling and utilizing MyChart.
  • Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
  • Communicating information and important details to other medical care team
  • May contact insurance companies regarding coverage, preapprovals, billing and other issues
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
  • Assist with completion of various types of paperwork and forms.
  • Effectively work EPIC work ques, worklist and in basket messages.
  • Schedules referrals and follow-up visits.
  • Accurate and timely scanning of documents into EPIC.
  • Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
  • Actively participates in UH emergency preparedness.
  • Maintains a clean and organized work area.
  • Will be cross-trained to perform other duties as assigned.
  • May be scheduled to work at off-sites.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
  • Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
  • Full time 40 hours per week.
  • Monday-Friday.
  • The shift is 7:30 AM to 4:00 PM. The shift may change based on the provider.

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