Patient Access Representative I Dermatology, Concord

University Hospitals; Concord (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization in Ohio is seeking a Patient Access Representative responsible for providing exceptional service to patients and families. This full-time role requires strong communication, problem-solving, and organizational skills as well as customer service experience. The candidate will ensure accurate patient information and assist with various administrative tasks, contributing to revenue cycle efficiency and patient satisfaction.

Qualifications

• 1+ years Customer Service experience required.
• Exceptional communication skills required.
• Understanding of confidentiality and medical terminology.

Responsibilities

• Serve as the first point of contact for patients and families.
• Ensure accuracy of patient demographic and insurance information.
• Assist patients with enrolling in MyChart and scheduling appointments.

Skills

Customer Service

Communication

Problem-solving

Attention to detail

Organizational skills

Education

High School Equivalent / GED

Associate's Degree or progress towards degree

Job description

• The Patient Access Representative serves as the first point of contact for all patients and their families.
• This highly visible role supports and interacts with patients, families, and health care providers.
• They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
• They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
• They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
• The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
• Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
• Monday-Friday.
• Full time 40 hours per week.
• 4 weeks of training onsite.
• The shift will be 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM.
• High School Equivalent / GED required.
• Associate's Degree or progress towards degree preferred.
• Medical Terminology.
• 1+ years Customer Service required.
• 1+ years Customer Service in healthcare preferred.
• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology.