Patient Access Reprsentative

Rockbridge Area Health Center; Lexington (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading health center in Virginia is seeking a Patient Access Representative Tier I to manage front office duties, ensure patient satisfaction, and maintain confidentiality. The position requires effective communication, attention to detail, and collaboration with clinical teams. Enjoy benefits like medical, dental, and generous paid time off.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan (403(b))

Qualifications

• Experience in patient-facing roles preferred.
• Understanding of healthcare insurance processes.
• Knowledge of HIPAA compliance.

Responsibilities

• Welcome patients and visitors, verify patient information.
• Schedule appointments and collect payments in EHR.
• Collaborate with clinical staff to improve patient flow.

Skills

Patient interaction

Attention to detail

Confidentiality

Communication

Tools

Electronic Health Record (EHR)

Job description

The Patient Access Representative Tier I supports the duties and functions of the Rockbridge Area Health Center (RAHC) front office area and ensures that they are carried out with accuracy, timeliness, and confidentiality. They will be an active participant in the mobile program and assist in the administration and maintenance of an efficiently operated clinic.

• Welcome patients and visitors in a courteous and timely manner, both in person and over the phone.
• Accurately verify and update patient demographics, insurance, and registration information in the EHR.
• Schedule appointments to optimize patient satisfaction, provider time, and most effective use of examining and treatment rooms.
• Collect and verify insurance information and document eligibility for services.
• Inform patients about co-payments, sliding fee discounts, and financial obligations.
• Collect co-payments, fees, and account balances accurately, and document payments in the EHR.
• Serve as the first point of contact to address patient inquiries and direct them to appropriate departments or staff.
• Ensure Accurate and confidential input of patient information into the EHR.
• Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.
• Collaborate with clinical staff, billing, and other departments to support smooth patient flow and accurate documentation.
• Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
• Participate in patient access and quality improvement projects, such as recall outreach, scheduling optimization, and patient satisfaction efforts.

Our team enjoys great benefits, including medical, dental, vision, 6 paid holidays, 2 floating holidays, generous paid time off that starts to accrue on your first day, and a 403(b)-retirement option. This position will have a Monday - Friday (5 day/8 hour) schedule and may offer support to other sites as needed based on business needs.

If interested, please apply today by submitting your cover letter and resume. Upload all materials into the cover letter and resume submission fields. Applications that do not contain all required documents may not receive full consideration.

Visit rockahc.org to learn more about Rockbridge Area Health Center. For questions about the application process, please contact Human Resources by calling [phone] or [e-mail] EOE