Patient Access Representative I- Advanced Imaging Support Services

musc; Mount Pleasant (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University of South Carolina is seeking a coordinated imaging department support specialist to assist in daily operations, scheduling, and patient communications. You will help upload images to PACS, reschedule appointments, and liaise with radiology staff.

This role emphasizes patient satisfaction, accurate information delivery, and collaboration with Patient Access and Financial Counselors to secure necessary authorizations.

Qualifications

• High school diploma or equivalent (GED), with 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist in daily operations of the advanced imaging department, including monitoring schedules and coordinating with technologists and radiologists.
• Upload images to PACS for radiologist review and archiving.
• Contact patients to remind and reschedule appointments, handling late arrivals and schedule conflicts.
• Provide courteous responses to patient and visitor inquiries and offer clear information about procedures and aftercare.
• Coordinate with Patient Access and Financial Counselor to ensure insurance authorizations are obtained or cleared.

Skills

Customer service

Scheduling coordination

Education

High school diploma or GED

Tools

EPIC

Job description

Job Description Summary

To coordinate the services of the advanced imaging departments of MUSC Physicians by working with technologists, radiologists, referring doctors/clinics, front desk, and schedulers in the services of radiology.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002017 UMA AMB RADI East Cooper Clinic-Radiology CC

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Job Description

• Responsible for assisting in daily operations of the advanced imaging department including looking ahead on imaging schedules for possible issues, taking phone calls for the department, and working with technologists and radiologists as needed on scheduling procedures and exams.
• Responsible for uploading images to PACS for radiologist comparison and archiving.
• Contact patients to remind them of their scheduled appointment and reschedule missed appointments. Work with patients who show up late on finding a solution to get them back on the schedule.
• Provide the highest level of patient satisfaction by promptly and courteously responding to the needs and requests of patients, visitors, and the public; respond to questions with clear, accurate information about their radiology procedure and aftercare.
• Works closely with Patient Access and Financial Counselor to ensure that insurance authorizations are completed. Clear exams off the advanced imaging schedule if authorizations are not obtained.
• Assist with data entry of patient electronic medical records (EPIC).
• Assist other areas with patients as needed.
• Communicate any delays to the front desk and providers with same-day appointments.
• Work with requesting providers to find the best solution for add-on patients.
• Communicate any issues to the appropriate modality and/or Radiology Supervisor.
• Performs any other support duties as needed by radiologists, technologists, and site management.

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience.Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program.