Patient Access Representative I

Stanford Health Care; San Jose (CA); On-site; USD 44,000 - 50,000; Full time

Job summary

Stanford Health Care is seeking an entry-level Patient Access Services Associate (PAR I) at the San Jose site to support admissions and registration tasks. You will help identify insurance coverage, collect payments, and ensure proper registration while delivering courteous service.

Responsibilities include greeting patients, verifying information, handling routine inquiries, and escalating complex registrations to experienced teammates as needed. Training is provided to grow within the PAS team.

Qualifications

• Bilingual preferred (English and Spanish).
• High school diploma or GED required.
• 1 year of progressively responsible related work experience.
• Knowledge of medical terminology and healthcare billing processes.

Responsibilities

• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Builds a foundational understanding of health insurance coverage options and related processes.
• Greet patients and begin the registration process. Maintain professional communication with PAS staff, medical center staff, physicians, guests, and patients regarding admitting/registration services.
• Escalates advanced or complex registrations to a more experienced team member.
• Meets weekly productivity and KPI targets while following department priorities.
• Provides excellent customer service to all individuals encountered.

Skills

Bilingual

Communication skills

Computer systems knowledge

Medical terminology

Education

High school diploma or GED

Job description

1.0 FTE Full time Rotating - 08 Hour R2659518 Onsite 108560004 Rev Cycle Admitting PAS Finance & Revenue Cycle SAN JOSE, 2589 Samaritan Dr, California

Rotating - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Patient Access Services job is responsible for completing patient admissions and registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR I position is intended as an entry-level position for individuals with limited background in patient admitting/registration, recent graduates from trade schools and training programs, and/or experience in non-healthcare with customer service background. It is expected that individuals on this level will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training to advance to the Patient Access Representative level II with a minimum of 1-year experience within Patient Access Services.

Locations

Stanford Health Care

What You Will Do

• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
• Able to handle routine/simple patient escalations and perform service recovery.
• Escalates any advanced or complex registrations to a more experienced team member.
• Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Medical Center. Communication may consist of telephone correspondence, email, or in person contact.
• Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
• Provides excellent customer service to all individuals with whom the employee has contact.
• The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.

Education Qualifications

• High school diploma or GED equivalent.

Experience Qualifications

• One (1) year of progressively responsible and directly related work experience.

Required Knowledge, Skills And Abilities

• Language: Bilingual preferred (English and Spanish).
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in functional area.
• Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).

Licenses and Certifications

• None

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $31.77 - $35.78 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.