Patient Access Representative I

Stanfordmedicinechildrenshealth; Palo Alto (CA); On-site; USD 43,000 - 54,000; Full time

Job summary

Stanford Medicine Children's Health is seeking an entry-level Patient Access Services representative to assist with patient admissions and registrations. You will identify insurance coverage and financial resources to pay for care, and respond to patient questions regarding benefits and payor requirements.

The position involves greeting patients, initiating the registration process, and collecting necessary documentation for billing and compliance.

Qualifications

• High school diploma or GED equivalent
• One year of progressively responsible, directly related work experience
• Knowledge of medical terminology is helpful.

Responsibilities

• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Builds foundational understanding of health insurance coverage options and related processes.
• Escalates complex registrations to more experienced staff.
• Greets patients and begins the registration process.
• Maintains professional communication with PAS staff, medical center staff, physicians, guests, and patients.
• Works to meet weekly productivity goals and supports team priorities.

Education

High school diploma or GED equivalent

One year of related work experience

Tools

Computer systems and software

Job description

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job. The Patient Access Services job is responsible for completing patient admission and registrations functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services, assist with patient inquiries regarding insurance benefits and payor specific requirements. Handles routine customer service inquiries and problems. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR I position is intended as an entrylevel position for individuals with limited background in patient admitting, recent graduates from trade schools and training programs, and/or experience in non-healthcare. It is expected that individuals on this level will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training in order to advance to the Patient Admitting Representative II level within 1 year.

ESSENTIAL FUNCTIONS

• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
• Escalates any advanced or complex registrations to a more experienced team member.
• Greets patients and begins the registration process.
• Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting services rendered at Stanford Medical Center.
• Communication may consist of telephone correspondence or in person contact.
• Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator.
• Performs other duties and responsibilities as assigned by the unit team manager or other PAS management personnel.
• Provides excellent customer service to all individuals with whom the employee has contact.
• Responsible for Cash Collection protocols.
• The specific job duties will be comprised of a combination of responsibilities from among the various areas of PAS operations including: On-site, Ancillary, Financial Counselor, Access Unit, and Emergence Department Registration.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or GED equivalent

Experience: One (1) year of progressively responsible and directly related work experience

Licensure/Certification: None required.

KNOWLEDGE

• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in functional area.
• Knowledge of Medical Terminology.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $30.89 to $38.61

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all