Patient Access Representative I

Stanford Medicine Children's Health; Palo Alto (CA); On-site; USD 4,255,000 - 5,319,000; Full time

Job summary

Stanford Medicine Children’s Health in Palo Alto is seeking an entry‑level Patient Access Services Associate to handle admissions and registrations. You will identify insurance coverage, explain benefits, and assist patients with billing questions while delivering friendly, accurate service.

As a PAR I, you will receive on‑the‑job training to advance to higher PAS roles within about a year. The role emphasizes customer service, teamwork, and compliance with hospital policies and safety standards.

Qualifications

• Knowledge of patient communications and service excellence.
• Familiarity with computer systems and hospital software.
• Ability to work with diverse teams and handle sensitive information.

Responsibilities

• Process admissions and registrations and verify insurance coverage.
• Greet patients and initiate the registration process.
• Provide accurate information on benefits and billing inquiries.
• Maintain professional communication with PAS staff and patients.

Skills

Communication skills

Customer service

Teamwork

Medical terminology

Education

High school diploma or GED

Job description

Company Description At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00026720-2660226

Job Description

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Patient Access Services job is responsible for completing patient admission and registrations functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services, assist with patient inquiries regarding insurance benefits and payor specific requirements. Handles routine customer service inquiries and problems. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR I position is intended as an entrylevel position for individuals with limited background in patient admitting, recent graduates from trade schools and training programs, and/or experience in non-healthcare. It is expected that individuals on this level will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training in order to advance to the Patient Admitting Representative II level within 1 year.

Essential Functions

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
• Escalates any advanced or complex registrations to a more experienced team member.
• Greets patients and begins the registration process.
• Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting services rendered at Stanford Medical Center.
• Communication may consist of telephone correspondence or in person contact.
• Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator.
• Performs other duties and responsibilities as assigned by the unit team manager or other PAS management personnel.
• Provides excellent customer service to all individuals with whom the employee has contact.
• Responsible for Cash Collection protocols.
• The specific job duties will be comprised of a combination of responsibilities from among the various areas of PAS operations including: On-site, Ancillary, Financial Counselor, Access Unit, and Emergence Department Registration.

Qualifications

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or GED equivalent

Experience: One (1) year of progressively responsible and directly related work experience

Licensure/Certification: None required.

KNOWLEDGE

• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in functional area.
• Knowledge of Medical Terminology.

Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Additional Information

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $30.89 to $38.61

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.