Patient Access Representative I

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 24,000 - 30,000; Full time

Job summary

Arkansas Children’s Hospital is seeking an outpatient clinic receptionist to provide a positive first impression and manage scheduling and registration for appointments. You will collect demographic and insurance information, greet patients, and support MyChart activation.

This entry-level role requires no education; high school diploma or GED preferred. Typical hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with pay ranging from $17.20 to $21.50 per hour depending on experience.

Qualifications

• Greet patients and families warmly and provide knowledgeable assistance.
• Accurately collect demographic and insurance information for registrations.
• Support scheduling, referrals, and patient communications with attention to detail.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED or equivalent

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the \"Find Jobs\" report.Work Shift:Day ShiftTime Type:Full timeDepartment:CC017116 Access Primary Care ClinicSummary:Monday to Friday, 8:30 a.m. to 5:00 p.m.Salary:Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.Additional Information:Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.Monday to Friday, 8:30 a.m. to 5:00 p.m.Required Education:No education requirementsRecommended Education:High school diploma or GED or equivalentRequired Work Experience:Entry Level - Experience not Required.Recommended Work Experience:Required Certifications:Recommended Certifications:Description1. Schedules all patient appointments and ensures referrals are obtained.2. Meets or exceeds expected productivity and accuracy standards.3. Greets and engages patients, families and visitors in order to provide a positive first impression.4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.