Patient Access Representative (Full-time; Days) - Touro Infirmary

100 LCMC Health; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

LCMC Health is seeking a Patient Access Representative to welcome patients, verify demographics and insurance, and guide them through scheduling and registration in a compassionate, efficient manner.

You will coordinate appointments, verify benefits, collect payments, and connect patients with financial assistance as needed, ensuring accurate information flows and a smooth admission process across departments in a busy Louisiana facility.

Qualifications

• High School Diploma/GED or equivalent.
• Or 2 years of applicable experience in lieu of education.
• 2 years of customer service and/or healthcare experience.

Responsibilities

• Greet and assist patients, families, and visitors by phone and in person.
• Schedule appointments and coordinate patient services.
• Register patients and update demographics, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement.
• Explain financial responsibilities and connect patients with financial assistance.
• Direct calls and route patients to appropriate departments.
• Collaborate with clinical and support teams for a seamless patient experience.

Skills

Customer service

Communication

Registration & scheduling

Insurance verification

Computer proficiency

Organization & time management

Education

High School Diploma/GED or equivalent

Job description

Your job is more than a job Be the First Step in a Patient’s Healthcare Journey As a Patient Access Representative (PAR), you play a vital role in creating a smooth, supportive experience for patients and families from the moment they connect with us. Whether you’re scheduling appointments, verifying insurance, assisting with admissions, or helping patients understand their financial responsibilities, your work helps keep care moving forward. This role combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment where compassion and communication matter every day.

What You’ll Do

• Greet and assist patients, families, and visitors in person and by phone
• Schedule appointments and coordinate patient services accurately and efficiently
• Register patients and update demographic, insurance, and guarantor information
• Verify insurance eligibility and collect required documentation
• Support admissions, transfers, discharges, and bed placement processes as needed
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources
• Answer calls and direct patients to the appropriate departments and services
• Collaborate with clinical and support teams to help ensure a seamless patient experience

What Makes You Great in This Role

• You genuinely enjoy helping people and creating positive experiences
• You stay organized and calm in a fast-paced environment
• You communicate clearly and confidently with patients and team members
• You can multitask while maintaining accuracy and attention to detail
• You're compassionate, professional, and solutions-focused

What You Bring

• Strong customer service and interpersonal skills
• Excellent communication and problem-solving abilities
• Comfort working with patient registration, scheduling, insurance verification, and financial processes
• Basic computer proficiency and ability to learn healthcare systems quickly
• Strong organizational and time management skills

Minimum Requirement

• High School Diploma/GED or Equivalent
• Or 2 Years of applicable experience in lieu of education
• 2 years of customer service and/or healthcare experience

Why This Role Matters

Healthcare can feel overwhelming for patients and families. Your role helps create clarity, confidence, and connection during every step of the patient experience—from scheduling to registration to financial guidance.

Make a difference—one patient, one interaction, one visit at a time!

WORK SHIFT: Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference.

About LCMC Health

One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.