Patient Access Representative - Full Time, Days

UKH University of Kansas Hospital Authority; Stati Uniti; In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

The University of Kansas Health System is seeking a Patient Access Representative for the Mahaffie Medical Pavilion to greet patients, verify demographics and insurance, and schedule appointments. The role emphasizes accuracy, courtesy, and efficient multi-tasking in a busy outpatient setting.

Ideal candidates will have a High School Diploma and experience in customer service or healthcare environments. Full-time daytime schedule, onsite at the Mahaffie Pavilion, with a focus on positive patient

Competenze

• High school diploma required.
• Experience in patient-facing roles is preferred.
• Strong communication and organizational skills are essential.

Mansioni

• Greet patients and visitors in outpatient areas in a professional and courteous manner.
• Verify patient information and ensure completion and signing of required paperwork.
• Enter/update patient demographics and insurance information accurately in the system.
• Maintain and manage the appointment scheduling system; coordinate and adjust appointments as needed.
• Collect patient co-pays and outstanding balances and balance cash receipts at day end.
• Serve as liaison between patients and medical support staff; relay information to appropriate teams.

Conoscenze

Customer Service

Data Entry

Telephone Etiquette

Formazione

High School Diploma

Strumenti

EMR Software

Scheduling System

Descrizione del lavoro

Patient Access Representative - Full Time, Days (Mahaffie Medical Pavilion)

Position Summary / Career Interest: Proposed Schedule: Full Time, Days Schedule is M-F and hours could vary from 7:30am -5:30pm Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities and Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork.
• Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner.
• Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability.
• Consistently follows "No-Show" procedure.
• Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member.
• Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff.
• Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit.
• Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Previous Related Experience

Preferred Education and Experience

• Previous Healthcare Experience

Time Type: Full time

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. Employment with the health system is contingent upon, among other things, agreeing to the health‑system‑dispute‑resolution‑program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.