Patient Access Represenative - Arbor Creek Location

The University of Kansas Health System; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Access Representative to greet patients at outpatient registration areas and gather accurate demographic and insurance information. You will manage scheduling, remind patients of appointments, and ensure proper documentation is completed in the EMR.

Key responsibilities include collecting co-pays, maintaining a courteous front desk, and coordinating with nursing staff to support smooth patient flow in the ambulatory setting.

Qualifications

• High School Graduate or GED.
• Previous Related Experience.
• Preferred Healthcare Experience.

Responsibilities

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and collects required paperwork.
• Obtains insurance cards and demographics; updates in computer system.
• Maintains patient records and documents.
• Manages scheduling, reminders, and no-show procedures.
• Collects co-pays and outstanding balances; balances payments daily.
• Acts as liaison between patient and medical staff.
• Provides information to insurance companies for referrals and scheduling.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School Diploma or GED

Previous related experience

Healthcare experience preferred

Tools

EMR

Scheduling system

Job description

Position Title Patient Access Represenative - Arbor Creek Location Arbor Creek Medical Pavilion

Position Summary / Career Interest:

Proposed Schedule: This position offers flexible scheduling opportunities within a fast-paced urgent care environment. Depending on operational needs, shifts may begin as early as 7:30 a.m. or extend as late as 7:00 p.m., providing a range of scheduling options while supporting high-quality patient care.

Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities and Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork.
• Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner.
• Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability.
• Consistently follows "No-Show" procedure.
• Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member.
• Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff.
• Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• Previous Related Experience.

Preferred Education and Experience

• Previous Healthcare Experience.

Time Type: Full time

Job Requisition ID: R-55704

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

See also Diversity, Equity & Inclusion.

The health system provides reasonable accommodations to qualified individuals with disabilities.

If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.