Patient Access Representative, Full Time Days

Mercy; St. Louis (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Access Representative for Sindelar Imaging/Breast Center in St. Louis, MO. The role is the first point of contact for patients, delivering compassionate service in line with Mercy Service Standards.

You will manage patient check-in, insurance questions, and scheduling support in a fast-paced hospital setting. Qualifications include 1-3 years clerical and customer service experience, high school diploma, familiarity with medical terminology, and the ability to work

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Skills

Effective communication

Customer service

Organizational skills

Work under pressure

Attention to detail

Computer literacy

Education

High School diploma

Some college helpful

Tools

10-key calculator

Job description

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Position Details

Location: Sindelar Imaging/Breast Center

Shift: 8:45am-5:15pm

Experience and Education Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.