Patient Access Representative, Full Time Days

Mercy; Sappington (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients at Sindelar Imaging/Breast Center. You will deliver compassionate customer service, verify demographic and insurance information, and route requests in accordance with Mercy Service Standards.

The role requires 1–3 years clerical and customer service experience, a high school diploma, basic computer and 10-key skills, and the ability to work 8:45am–5:15pm with emphasis on accuracy and teamwork.

Qualifications

• 1–3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Be the first point of contact with patients, delivering the Mercy standard of customer service, compassion and professionalism.
• Verify and collect demographic, insurance and payment information as part of patient access duties.
• Perform duties in alignment with Mercy Service Standards and teamwork with clinical and non-clinical staff.

Skills

Customer service

Communication

Organization

Attention to detail

Stress management

Computer skills

10-key calculator

Education

High school diploma

Some college helpful

Job description

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Position Details

Location: Sindelar Imaging/Breast Center

Shift: 8:45am-5:15pm

Experience and Education Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.