Patient Access Representative (FT) - Seacoast

McLeod Health; Little River (SC); On-site; USD 29,000 - 38,000; Full time

Job summary

McLeod Health is seeking a patient registration specialist to greet patients and visitors, collect required information, and verify insurance details. This role emphasizes accurate data collection, clear communication about benefits, and a smooth registration process.

The ideal candidate has strong interpersonal skills, comfort with computers, and knowledge of medical terminology to support the healthcare team and patient experience.

Qualifications

• Excellent interpersonal skills required for patient, visitor, physician and coworker interactions.
• Comfortable with computer use, including Microsoft Office Suite.
• Knowledge of medical terminology and prior healthcare experience preferred.
• High school diploma or GED from an accredited school preferred.

Responsibilities

• Interviews patients or responsible party to obtain personal, demographic, insurance, and medical information prior to services.
• Assists with completion of required forms and verifies patient identity.
• Explains plan benefits, authorization status, and medical necessity to patients.
• Generates preservice estimates, explains patient liability, and collects payments as needed.
• Transcribes and validates orders and schedules walk-in appointments.
• Encourages patient engagement, including activation of MyChart.
• Provides a positive registration experience for patients and families.
• Balances duties as assigned.

Skills

Excellent interpersonal skills

Knowledge of medical terminology

Education

High school diploma/GED

Tools

Microsoft Office Suite

Job description

Job Description

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Requires a high level of public contact and excellent interpersonal skills.

Interviews patients or responsible party to obtain personal, demographic, insurance, and medical information prior to services. Confirms and manages patient identity. Understands compliance requirements and assists with completion of required forms.

Correctly assigns insurance coverages based on eligibility responses. Explains plan benefits, authorization status, and medical necessity.

Creates a transparent financial experience including generation of an estimate preservice, explains patient liability, and collects prepayments and on outstanding balances. Offers information on payment plans and Compassionate Care when appropriate.

Correctly transcribes and validates orders, as well as schedules walk-in appointments.

Advocates for patient engagement, including activation of MyChart.

Monitors environment and attends to patients, families and visitor's needs in an effort to create a positive, expeditious registration experience.

Assists with wayfinding and connecting patient to care.

Performs all other duties as assigned.

Qualifications/Training:

• Excellent interpersonal skills
• Comfortable with computer use, including Microsoft Office Suite
• Knowledge of Medical terminology/prior experience with healthcare
• High school diploma/GED preferred from an accredited school

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

About The Team

We are an equal opportunity employer.