Patient Access Representative - FT, Nights, Holidays, Weekends

Mercy Co; Cape Girardeau (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is hiring a Patient Access Representative. You will be the first point of contact, handling scheduling, registration, benefit verification, pre-certification, and financial clearance for patients.

Ideal candidates have 1–3 years of clerical and customer service experience, knowledge of medical terminology, and a high school diploma (some college helpful). Strong communication and detail-orientation are essential.

Qualifications

• Strong communication, both oral and written, with patients and colleagues.
• Experience in customer service and clerical support in a healthcare setting preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with data entry (10-key) and basic computer systems.

Responsibilities

• Schedule, register, and verify patient benefits and pre-certification.
• Obtain and update accurate patient information in the medical record.
• Obtain financial clearance and collect patient financial responsibility.
• Explain payment options and financial assistance options to patients.

Skills

Communication

Customer service

Attention to detail

Medical terminology

Data entry

Education

High School diploma

Some college helpful

Tools

Hospital IT systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

Position Details:

Location

Mercy Hospital Southeast

1701 Lacey Street

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week), Nights, Holidays, Weekends

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.


• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.


• Strong organizational skills; attention to detail.


• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.


• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.


• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.


• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.


• Position requires prolonged standing and walking during each shift.


• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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