Patient Access Representative - FT, Day (9A-5:30P) - Washington Twnship Outpatient

Jefferson Health; New Jersey; On-site; USD 36,000 - 56,000; Full time

Job summary

Jefferson Health in Turnersville, NJ is seeking a Patient Access Representative for the full-time day shift (9:00 AM–5:30 PM) at Washington Township Outpatient. You will register patients, collect demographics and insurance information, and verify coverage to ensure accurate and timely visits.

Responsibilities include using Real Time Eligibility (RTE) and Phreesia to confirm benefits, collecting copays, identifying uninsured patients for charity care referrals, and answering phones for

Qualifications

• Minimum education: High School Diploma or GED; associate’s degree preferred.
• Outpatient/Admissions: minimum 3 years of customer service in customer-facing roles.
• Current Jefferson Seamless Access Representatives with 1 year of experience meet requirements.

Responsibilities

• Register patients and gather complete demographic and insurance information.
• Enter orders and confirm medical necessity for outpatient visits.
• Interview patients to complete the MSPQ questionnaire for Medicare patients.
• Verify insurance coverage and benefits using RTE/Phreesia and payer sites.
• Collect out-of-pocket liability and copays; ensure referrals and authorizations are on file.
• Rotate through all Patient Access points (Outpatient Registration and ED) and assist teams.

Skills

Strong communication

Customer service

Data entry

Microsoft Office

Verbal and written communication

Education

High School Diploma or GED

Associate's degree in healthcare or business administration preferred

Tools

Phreesia

Real Time Eligibility (RTE)

Job description

Patient Access Representative - FT, Day (9A-5:30P) - Washington Twnship Outpatient### Patient Access Representative - FT, Day (9A-5:30P) - Washington Twnship OutpatientApply: Gloucester County, NJ: Full time: Posted Today: REQ-0038982**Number of Positions in Requisition**1**Job Details**9A-5:30P Monday-Friday Every 3rd Saturday rotation (Monday off weeks working Saturday) Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.**Job Description*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.* Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned* Requests photo ID and insurance cards, scanning copies* Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.* Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed.* Completes all activities with adherence to departmental and institutional protocols* Assures regulatory and compliance requirements are met* Achieves individual and team performance metrics* Communicates and collects out-of-pocket liability from patients at the time of service* Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)Proficient with computer and Microsoft Office skills Strong verbal and written communication; strong customer service, has knowledge and ability to utilize practices, tools, and techniques for communicating with a customer Meticulous attention to detail **Minimum Education and Experience Requirements**Required High School Diploma or GED (associate’s degree in healthcare or business administration preferred) **AND** Outpatient/Admissions: Minimum 3 years of customer service experience, in customer facing type roles Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.**Salary Range**The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.) **Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Kennedy University Hospitals, Inc**Primary Location Address**435 Hurffville-Cross Keys Rd, Turnersville, New Jersey, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. **Benefits**Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.For more benefits information, please click here