Patient Access Representative - PRN, Evenings (3P-11:30P) - Center City ED

Jefferson Health; Philadelphia (Philadelphia County); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Jefferson Health is seeking a Patient Access Representative for Center City ED, working evenings in a PRN capacity. You will greet patients, verify demographic and insurance details, collect co-pays, and determine charity care referrals as needed.

You will use EPIC/Cerner and Phreesia to verify coverage and enter orders, ensuring accuracy and regulatory compliance. Join a team focused on exceptional patient experience.

Qualifications

• High School Diploma or GED; associate's degree in healthcare or business preferred.
• 3 years' experience in hospital/customer service; emergency department experience preferred.
• Experience with patient registration, insurance verification, and MSPQ questionnaire.

Responsibilities

• Register patients and collect demographic and insurance information.
• Verify insurance and determine patient financial responsibility at time of service.
• Identify uninsured patients for charity care referral.
• Enter orders and confirm medical necessity for outpatient visits.
• Interview patients for MSPQ questionnaire.
• Use RTE, Phreesia, or payer websites to verify coverage.
• Rotate through ED and outpatient registration points.
• Provide positive patient experience and strong communication.

Skills

Customer service

Communication

Interpersonal skills

Data entry

Education

High School Diploma or GED

Healthcare or business admin degree preferred

Tools

EPIC

Cerner

Phreesia

RTE/Real Time Eligibility

Job description

Patient Access Representative - PRN, Evenings (3P-11:30P) - Center City ED page is loaded## Patient Access Representative - PRN, Evenings (3P-11:30P) - Center City EDlocations: Philadelphia, PAtime type: Variable timeposted on: Posted Yesterdayjob requisition id: REQ-0035946**Number of Positions In Requisition**1**Job Details**Covering for lunch breaks throughout the weekdays as needed!Shift runs from 3P-11:30PProvides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.**Job Description*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.* Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned* Requests photo ID and insurance cards, scanning copies* Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.* Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients' insurance coverage and benefits including patient's out of pocket liability. Ensures proper referral and authorizations are on file as needed.* Completes all activities with adherence to departmental and institutional protocols* Assures regulatory and compliance requirements are met* Achieves individual and team performance metrics* Communicates and collects out-of-pocket liability from patients at the time of service* Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, CernerKnowledge of medical terminology and/or third-party insurance coverage including managed care plansStrong verbal and written communication and customer service skillsMeticulous attention to detail**Minimum Education and Experience Requirements**Required High School Diploma or GED, associate's degree in healthcare or business administration preferredANDEmergency Department: Minimum 3 years' experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.**Work Shift**Workday Evening (United States of America)**Worker Sub Type**Regular**Employee Entity**Albert Einstein Medical Center**Primary Location Address**5501 Old York Road, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research., home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students., nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.**Benefits**Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.For more benefits information, please clickIn keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.