Patient Access Representative - RELIEF, Night (11P-7:30A) - Washington Twnship ED

Jefferson Health; New Jersey; On-site; USD 25,000 - 34,000; Full time

Job summary

Jefferson Health is seeking a Patient Access Representative for night relief in the Washington Township ED. The role involves accurately registering patients, collecting demographics and insurance details, and determining patient liability. Experience with ED registration and RTE/Phreesia is preferred.

Responsibilities include MSPQ interviews, verifying coverage, obtaining referrals/authorizations, and rotating across patient access points to meet metrics while complying with regulations.

Qualifications

• Gathers accurate demographic information and confirms Jefferson patient records.
• Interviews patients to complete Medicare Secondary Payer questionnaire for all Medicare patients.
• Verifies insurance coverage and benefits using RTE/Phreesia or payer websites.
• Ensures referrals and authorizations are on file as needed.

Responsibilities

• Interacts with patients and staff to ensure a smooth registration process.
• Collects patient out-of-pocket liabilities and copays at the time of service.
• Rotates through Patient Access points including Outpatient Registration and ED.
• Maintains compliance with regulatory requirements and department protocols.

Skills

Customer service

Communication

Attention to detail

MS Office

Education

High School Diploma or GED

Associate’s degree in healthcare or business administration preferred

Tools

EPIC

Cerner

Phreesia

RTE (Real Time Eligibility)

Job description

Patient Access Representative - RELIEF, Night (11P-7:30A) - Washington Twnship ED### Patient Access Representative - RELIEF, Night (11P-7:30A) - Washington Twnship EDApply: Gloucester County, NJ: Variable time: Posted Today: REQ-0038654**Number of Positions in Requisition**1**Job Details**11P-7:30A Every other Thursday & Friday ONLY!!! Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.**Job Description*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.* Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned* Requests photo ID and insurance cards, scanning copies* Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.* Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed.* Completes all activities with adherence to departmental and institutional protocols* Assures regulatory and compliance requirements are met* Achieves individual and team performance metrics* Communicates and collects out-of-pocket liability from patients at the time of service* Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department) Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner Knowledge of medical terminology and/or third-party insurance coverage including managed care plans Strong verbal and written communication and customer service skills Meticulous attention to detail **Minimum Education and Experience Requirements**Required High School Diploma or GED, associate’s degree in healthcare or business administration preferred **AND** Emergency Department: Minimum 3 years’ experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.**Salary Range**The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.) **Work Shift**Workday Night (United States of America)**Worker Sub Type**Regular**Employee Entity**Kennedy University Hospitals, Inc**Primary Location Address**435 Hurffville-Cross Keys Rd, Turnersville, New Jersey, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.