Patient Access Representative - Float

SSM Health; Fond du Lac (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

SSM Health in Fond du Lac, WI is seeking a Patient Access Representative to schedule procedures, collect demographic, insurance and clinical information, and support a positive patient experience. This 32-hour per week role is based at the WI-Fond du Lac Regional Clinic Main, Day Shift, with opportunities to collaborate across departments.

Responsibilities include gathering information, scheduling efficiently, assisting with pre-certification, counseling patients, and handling clerical/reception

Qualifications

• High School diploma or 10 years of work experience.
• No experience required.
• Proficient in data entry and scheduling procedures.

Responsibilities

• Gather information from patient and enter into database.
• Schedules patient procedures efficiently and coordinates times.
• Assists with insurance pre-certification/authorization.
• Counsels patients on pre-service requirements.
• Performs clerical and reception duties for patient registration.
• Performs other duties as assigned.

Skills

Communication

Data entry

Scheduling

Customer service

Education

High School diploma

10 years of work experience

Tools

Database entry system

Job description

It's more than a career, it's a calling.

WI-Fond du Lac Regional Clinic Main

Worker Type:

Regular

Job Highlights:

Join a team where your work maters - every moment, every patient, every community. At SSM health, you'll be empowered to grow, supported to thrive and inspired to make a lasting impact.

In this role, Patient Access Representatives (PARs) play a vital role in ensuring seamless patient access to care by providing coverage across multiple departments, workstations, and SSM Health locations. Through effective communication with patients, participants, and staff, they accurately schedule procedures and collect essential demographic, insurance, and clinical information, helping to ensure a positive patient experience and support quality care delivery.

Department: Various SSM departments and locations within Wisconsin

Schedule: Full time, 32-hours

SSM Health - We bring out the incredible in you, every day.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department:

5910000166 FLOATS Reception

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

32

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.