Patient Access Representative - ER

Avera Health; Spirit Lake (ID); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off on Day 1

Positive Work Environment

Job summary

Lakes Regional Healthcare in Spirit Lake, IA, is seeking a Patient Access Representative to join the Admitting Team. The role involves welcoming and registering Emergency Department patients, verifying insurance, and guiding visitors through hospital policies and services.

Ideal candidates will have exceptional customer service, familiarity with hospital systems and medical terminology, and strong computer skills to support accurate data entry and vetting processes.

Qualifications

• High school diploma or equivalent required.
• Previous switchboard experience and knowledge of hospital systems preferred.
• Exceptional attention to detail, experience with medical terminology, advanced computer skills and excellent customer service.

Responsibilities

• Reception and registration of Emergency Department patients with interviews and insurance verification.
• Screens visitors and releases patient condition information when authorized; explains hospital policies and charges.

Skills

Customer service

Attention to detail

Switchboard experience

Medical terminology

Computer skills

Hospital systems knowledge

Education

High school diploma or equivalent

Tools

Switchboard

Multiline phone systems

Job description

Location:

Spirit Lake, IA

Worker Type:

Regular

Work Shift:

Primarily days with rotating weekends and holidays (United States of America)

Be a part of Lakes Regional Healthcare! A multi-disciplinary team built on Compassion, Hospitality, and Stewardship, and the mission of improving the health and well-being of people in the Iowa Great Lakes region.

Position Highlights

Hours: 7:00AM - 7:00PM with rotating weekends & holidays.

Join the team at Lakes Regional Healthcare!

Award Winning Health Care: We take our work seriously and are proud to be in the Top 100 Rural and Community Hospital by iVantage Health Analytics and Chartis Center for Rural Health since 2019, in the Top 20 Rural and Community Hospital by the National Rural Health Association, to earn the Outstanding Patient Experience Award 2022 by Healthgrades, and the list goes on.

• Paid Time Off (PTO) available on Day 1!

• Positive Work Environment: Be part of an organization where we practice our mission & values in our daily operations and demonstrate our pride by delivering excellent care.

Lake Regional Healthcare is currently seeking a Patient Access Representativeto deliver the best possible service promotingthe aidein LRH’sAdmitting Team and LRH.

SUMMARY:

Responsible for the reception and registration of Emergency Department patients, including patient interviews and insurance verification, explanation of hospital policies regarding visitation, payment for charges, and services available. Screens visitors and releases patient condition information when authorized. Handles routine patient inquiries and problems.Emphasis on excellent customer service skills as well as attention to detail. Familiarity with multiline phone systems preferred.

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent required. Previous switchboard experience and knowledge of hospital systems preferred. Qualified candidate will have exceptional attention to detail, experience with medical terminology, advanced computer skills and excellent customer service.