Patient Access Representative_ Emergency Department _ PRN

University of Mississippi Medical Center; Jackson (MS); On-site; USD 21,000 - 30,000; Part time

Job summary

The University of Mississippi Medical Center in Jackson, MS is seeking a Patient Access Representative to greet patients, verify insurance, register for services, and collect payments. You will maintain accurate patient records in the Master Patient Index and support smooth patient flow in the Emergency Department.

The role requires strong communication, customer service, and organizational skills, with attention to confidentiality and regulatory standards.

Qualifications

• High school diploma or GED and 1 year of clinical admissions, patient registration, or patient scheduling experience.
• Ability to verify insurance benefits and collect applicable payments.
• Strong communication and problem-solving skills with attention to confidentiality.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism and urgency.
• Complete patient registration, collecting and verifying demographic, insurance, and financial data.
• Verify insurance eligibility and update records using electronic tools or payer contact.
• Determine and collect co-pays, deductibles, or deposits; explain financial assistance when needed.
• Collaborate with clinical and security teams to prioritize intake and maintain flow.
• Enter and maintain patient data in the EMR and registration systems; fix duplicates as needed.
• Respond promptly to inquiries with empathy; maintain confidentiality and HIPAA standards.
• Stay informed on payer guidelines and hospital policies; support process improvements.
• Train new staff when applicable and provide backup support to other Patient Access areas.
• Perform other duties as assigned; duties listed are examples and not exclusive.

Skills

Customer service

Verbal and written communication

Organizational skills

Microsoft Word

Excel

Confidentiality

Tools

EMR systems

Revenue cycle systems

Insurance verification tools

Job description

Job Summary

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index.

The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required: High school diploma/GED and one (1) year’s experience of clinical admissions, patient registration, or patient scheduling

Certifications, Licenses or Registration Required

N/A

Knowledge, Skills & Abilities

Basic knowledge of patient throughput workflows and regulations. Proficient in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency. Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information. Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements. Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly. Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed. Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow. Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary. Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states. Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy. Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods. Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Environmental and Physical Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Part time FLSA Designation/Job Exempt: No Pay Class: Hourly FTE %: 0 Work Shift: Rotating Benefits Eligibility: Grant Funded: No Job Posting Date: 10/23/2026 Job Closing Date (open until filled if no date specified): The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments.

Equal Opportunity Statement

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals.

Know Your Rights

Know Your Rights: Workplace discrimination is illegal (eeoc.gov).

Compliance With Federal Civil Rights Laws

In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in, and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

Complaint Process

You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquires or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail].

You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line.