Patient Access Representative - Emergency Department - Per Diem

geisinger; Jersey Shore (Lycoming County); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(k) plan

MyHealth Rewards wellness program

Family-friendly support including adp

Employee Assistance Program (EAP)

Résumé du poste

Geisinger is seeking a front line receptionist to greet and register patients, support check-out, and schedule follow-up appointments, ensuring smooth patient flow. Responsibilities include verifying demographics, processing insurance responses, handling disclosures, collecting payments, and maintaining HIPAA-compliant records while coordinating referrals and pre-certifications.

Minimum 1 year of related experience, High School Diploma or GED required, with strong clerical and communication

Qualifications

• High School Diploma or Equivalent (GED) - Required
• Minimum of 1 year related work experience (Preferred)
• Strong clerical and communication skills
• Confidentiality and HIPAA awareness

Responsabilités

• Check in patients for appointments and verify demographics.
• Monitor patient wait times and inform patients of changes.
• Read and interpret insurance responses and assign coverage as primary/secondary/tertiary.
• Explain disclosures and obtain necessary signatures.
• Collect payments and communicate financial obligations.
• Schedule follow-up appointments including referrals and ancillary services.
• Maintain HIPAA guidelines and patient confidentiality.

Connaissances

Clerical

Communication

Customer Service

Office Politics

Confidentiality

Formation

High School Diploma or GED

Description du poste

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Ind ependently works work queues to ensure timely resolution of all accounts.
• M aintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Position Details:

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Skills

• Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES

• Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.