Patient Access Representative - ED

ccf; Cleveland (OH); On-site; USD 25,000 - 33,000; Part time

Job summary

Cleveland Clinic Health System is hiring a Part-time Patient Access Representative for the Emergency Department at the Main Campus in Cleveland. You will register patients, collect information, verify insurance and assist with payments in a fast-paced hospital setting.

Responsibilities include cross-training across patient access areas and acting as a Super User for Epic to support staff. The role requires strong communication and organizational skills and offers weekend/holiday rotation.

Qualifications

• High School Diploma/GED required with 2 years in a customer-facing role, or Associate's Degree with 1 year, or Bachelor's Degree.
• Knowledge of medical terminology sufficient to understand physician orders or completion of course within one year.
• Basic PC software knowledge and ability to use multiple data systems.

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and train new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Medical terminology knowledge

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

Epic

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative - ED

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Remote Registration-Main Campus Hospital

Job Code

U99943

Shift

Days

Schedule

7:30am-4:00pm

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works part-time, days, 7:30am-4:00pm. Weekend/holiday rotation.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in a customer-facing role
• OR Associate's Degree and one year of experience
• OR Bachelor's Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Excellent communication, organizational and interpersonal skills

Preferred qualifications for the ideal future caregiver include:

• Epic experience
• Healthcare registration experience

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Cleveland Clinic is pleased to be an equal employment opportunity employer.