Patient Access Representative - Crises Center

Grady Health System; Atlanta (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition reimbursement

Job summary

Grady Health System in Atlanta is seeking a Patient Access Representative to manage intake and patient registration, conduct accurate interviews, schedule appointments, and verify demographics and payer information to keep patient records correct.

You will post charges when applicable, calculate amounts due from patients at the point of service, balance daily collections, and ensure compliance with regulatory guidelines and Grady’s commitment to exceptional customer service.

Qualifications

• High School Diploma/GED required.
• 2+ years college preferred.
• 1+ years experience in customer service required.
• Experience in patient access, billing, cash collections, insurance, appointment scheduling preferred.
• Must type 30–35 WPM and know Word/Excel.
• CPAR Certification is preferred.
• Bilingual in English and Spanish is preferred.
• Knowledge of Siemens INVISION/OAS Gold or EPIC is preferred.

Responsibilities

• Conducts patient interviews and registers patients.
• Schedules appointments and collects demographics.
• Verifies third-party payer information.
• Posts charges accurately and balances daily collections.
• Calculates amounts due from patients at POS based on FPL.
• Ensures compliance with regulatory guidelines and Grady policies.

Skills

Customer service

Typing 30-35 WPM

Basic computer skills (Word, Excel)

Bilingual English/Spanish (preferred)

Education

High School Diploma/GED

2 years college preferred

1+ years customer service experience

Tools

Siemens INVISION/OAS Gold/EPIC

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Patient Access Representative is responsible for the intake and patient registration process. Conducts accurate patient interviews, schedules appointment, enters correct patient demographics, verifies third party payers’ information, accurately posts charges when applicable, calculates the amounts due from the patient FPL’s at POS, and balances and deposits daily collections. Performing these duties accurately and efficiently is critical to optimizing the hospital revenue. Performs multi-task clinic duties to ensure efficiency in daily operations. Performs all duties in accordance with all regulatory guidelines and the Grady Health System's vision, mission, philosophy, policies and procedures, while focusing on Excellence Customer Service.

Job Qualifications

• High School Diploma/GED is required
• A minimum of two (2) years of college preferred
• One (1) or more years experience customer service experience required
• Experience in patient access, billing, cash collections, insurance, appointment scheduling, or directly related experience preferred
• Must be able to accurately types 30 - 35 WPM and possess knowledge of basic computer software, e.g., Word and Excel required
• CPAR Certification is preferred
• Bilingual in English and Spanish is preferred.
• Knowledge of Siemens INVISION®/OAS Gold® system or EPIC system is preferred.

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals With Disabilities/Sexual Orientation/Gender Identity.

Core Competencies

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

• Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

Benefits

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration. Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued. At Grady, we don’t just work, we make an impact.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.