Patient Access Representative - Community Care

Geisinger; Pennsylvania; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full benefits (health, dental, vision)

Tuition reimbursement

Generous PTO

Flexible spending accounts (FSA/HSA)

Job summary

Geisinger is seeking a frontline support professional to manage patient intake, scheduling, and basic financial interactions. The role emphasizes accuracy in demographics verification, effective communication, and adherence to privacy and regulatory requirements.

Responsibilities include greeting patients, updating records, coordinating referrals, and supporting efficient front desk operations in a hospital or outpatient setting.

Qualifications

• HS diploma or GED required.

Responsibilities

• Greet and register incoming patients and verify demographics.
• Assist with patient check-out and scheduling of follow-up appointments as applicable.
• Explain financial responsibilities to patients and collect payments as needed.
• Process multi-channel messages related to appointments, referrals, prescriptions, and complaints.
• Maintain privacy through proper releases and disclosures and handle insurance information.
• Post cash and manage patient recall and reschedule lists to support timely care.

Education

High School Diploma or GED

Job description

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

• Responsible for checking patients in for appointments and accurately verifying demographics.

• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable

• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.

• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.

• Communicates financial obligations to patients and collects fees at time of service as appropriate.

• Communicates the purpose of and completes all necessary regulatory forms with patient.

• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.

• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.

• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.

• Performs cash posting following department guidelines.

• Independently works work queues to ensure timely resolution of all accounts.

• Maintain productivity and quality performance expectations

• Accurately performs medical record maintenance and releases.

• Assists with referrals and pre-certifications, at the time of encounter.

• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

• Hours:Full time, 40 hours a week
• Education Requirement: Must hold a HS diploma GED

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance