Patient Access Representative (Camp Creek EH)

gmh; Atlanta (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Work-Life Balance

Career Growth

Job summary

Grady Health System in Atlanta, GA seeks a Patient Access Representative to manage intake and patient registration. You will interview patients, schedule appointments, verify demographics and insurance, and handle POS collections to support hospital revenue.

The role requires at least 1 year in customer service and a high school diploma or GED. Rotating weekends and a full-time schedule are involved in the on-site hospital environment.

Qualifications

• Minimum 1 year of experience in customer service.
• Excellent interpersonal and communication skills.
• Ability to verify information and navigate complex processes.

Responsibilities

• Accurately identifies patients during check-in/arrival, promoting patient safety and preventing duplicate records in the hospital system.
• Calculates amounts due from the patient and collects point-of-service payments.
• Ensures each patient has proper identification and signs authorization of treatment.
• Enters patient demographics into the hospital information system in line with accuracy standards.
• Identifies, adds and verifies insurance information on patient accounts.
• Obtains signatures for consents and other required documents; adheres to regulatory requirements.
• Schedules patient appointments accurately.
• Verifies patient financial responsibility by reviewing FPL status and insurance cards.
• Performs Filing Order functions per birthday/gender rules and payer requirements in Epic.
• Conducts accurate patient interviews.
• Verifies third party payer information and obtains necessary authorizations/pre-certifications.
• Performs other duties as assigned.

Skills

Customer Service

Education

High School/ GED

Job description

Job Summary

Location: Atlanta, GA

Status : FTE

Schedule: 7:30 - 4pm ( Rotating weekends)

Job Description

Patient Access Representative is responsible for the intake and patient registration process. Conducts accurate patient interviews, schedules appointment, enters correct patient demographics, verifies third party payers' information, accurately posts charges when applicable, calculates the amounts due from the patient FPL's at POS, and balances and deposits daily collections. Performing these duties accurately and efficiently is critical to optimizing the hospital revenue. Performs multi-task clinic duties to ensure efficiency in daily operations. Performs all duties in accordance with all regulatory guidelines and the Grady Health System's vision, mission, philosophy, policies and procedures, while focusing on Excellence Customer Service.

RESPONSIBILITIES

• Accurately identifies patients during the check-in/arrival process, promoting patient safety and preventing duplicate patient record creation in the hospital's information systems.
• Calculates the amounts due from the patient and performs point-of-service payment collections.
• Ensures each patient has presented identification of Certificate of Identification and signs an Authorization of Treatment.
• Enters patient demographic information into the hospital's information system in line with department accuracy standards.
• Appropriately identifies, adds and verifies insurance information on patient accounts.
• Explains and obtains signatures for consents, other required documents and adheres to regulatory requirements and department-specific procedures.
• Accurately schedules patient appointments.
• Verifies patient financial responsibility including deductibles, co-insurance, and co-payments by reviewing the patient FPL's (Federal Poverty Level) status for self pay via insurance cards, and on-line software.
• Accurately performs the Filing Order functions in accordance with the birthday/gender rule and other third party payer requirements and any applicable comments within the Epic System.
• Conducts accurate patient Interviews.
• Verifies third party payer information and obtains authorizations/pre-certifications.
• Performs other duties as assigned.

QUALIFICATIONS

• 1+ years in Customer Service

EDUCATION

• High School/ GED

Core Competencies

• 1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• 2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• 3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• 4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• 5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• 6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• 7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• 8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• 9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• 10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional