Patient Access Representative - Bucks Jefferson - Relief

Jefferson Health; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Access Representative to provide a positive patient experience by registering patients and gathering complete demographic and insurance information. You will verify coverage, collect due amounts, and answer phones for outpatient visits, ensuring accurate data entry and smooth patient flow.

The role requires strong communication and customer service skills, with at least three years of healthcare customer service experience and a High School Diploma or GED.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years healthcare customer service experience.
• Strong communication and patient-service orientation.

Responsibilities

• Registers patients and collects accurate demographic and insurance information.
• Verifies insurance coverage, referrals, and authorizations.
• Collects patient out-of-pocket liability at time of service and answers phones for outpatient visits.

Skills

Customer service

Patient registration

Phone support

Insurance verification

Demographic data collection

Education

High School Diploma

Associate degree (Healthcare/Business)

Job description

Patient Access Representative - Bucks Jefferson - Relief**Job Description****Summary** Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. **Job Duties*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson* Gathers accurate demographic and insurance information.* Requests and scans photo ID and insurance cards.* Verifies insurance coverage, referrals, and authorizations.* Collects patient out-of-pocket liability at time of service.**Minimum Qualifications*** High School Diploma/GED* 3 years of healthcare customer service experience**Preferred Qualifications*** Associate’s Degree in Healthcare or Business Administration**Additional Qualifications** **Physical Demands** Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, \\*patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.**Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Jefferson Health Northeast**Primary Location Address**380 North Oxford Valley Road, Langhorne, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. **Benefits**Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.