Patient Access Representative - Barry, IL

Quincy Physician Administrative Services Inc; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave & adoption benefits

Job summary

Quincy Medical Group in Barry, Illinois is seeking a Patient Access Representative to serve as the first point of contact for patients, welcoming them warmly and ensuring smooth check-in for appointments. The role emphasizes accuracy in data entry and compassionate patient service in a fast-paced clinical environment.

You will schedule and reschedule visits, verify eligibility, enter demographics, and maintain records in the electronic medical record system, while upholding patient

Qualifications

• High school diploma or GED required.
• Experience in customer service, reception, or healthcare preferred.
• Strong communication and customer service skills.
• Attention to detail and accurate data entry.
• Comfort with computers and scheduling/EMR systems.

Responsibilities

• Welcome patients and assist with check-in and check-out.
• Schedule, reschedule, and coordinate patient appointments.
• Enter and update patient demographic, insurance, and registration data.
• Verify insurance information and collect payments when applicable.
• Answer calls, assist patients with questions, and route messages.
• Maintain patient records and scheduling in the EMR.
• Communicate with providers and staff to coordinate care.
• Protect patient privacy and confidentiality.
• Support daily clinic operations and foster a helpful patient experience.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Job description

At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day.

You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role

As a Patient Access Representative with QMG in Barry, you will often be one of the first people patients interact with when they contact or visit our clinic. You will help patients feel welcomed and supported while managing the important details that keep appointments and clinic operations running smoothly. This role is a great fit for someone who is organized, detail-oriented, comfortable working with computers, and enjoys helping people. Healthcare experience is helpful, but strong customer service skills and a willingness to learn are just as important.

Schedule & Work Environment

Monday - Thursday, 8:00AM - 5:00PM, Friday, 7:00AM - 12:00PM. Based at Quincy Medical Group in Barry, Illinois. Participate in occasional coverage in Pleasant Hill, IL. No overnight shifts. Fast-paced healthcare environment focused on exceptional patient service and access to care.

Primary Responsibilities

• Welcome patients and assist with check-in and check-out.
• Schedule, reschedule, and coordinate patient appointments.
• Accurately enter and update patient demographic, insurance, and registration information.
• Verify insurance information and collect required payments when applicable.
• Answer incoming calls, assist patients with questions, and route messages to the appropriate team member.
• Maintain accurate patient records and complete registration and scheduling tasks within the electronic medical record.
• Communicate with providers, clinical staff, and other departments to help coordinate patient needs.
• Protect patient privacy and maintain confidentiality throughout all interactions.
• Support daily clinic operations and provide a positive, helpful experience for patients and families.

Qualifications

• High school diploma or GED required.
• Previous customer service, reception, scheduling, or healthcare experience preferred.
• Strong communication and customer service skills.
• Strong attention to detail and ability to accurately enter and maintain patient information.
• Comfort using computers and learning scheduling and electronic medical record systems.
• Ability to manage multiple priorities while maintaining a friendly and professional approach.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care.

At Quincy Medical Group, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at QMG isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Quincy Medical Group.