Patient Access Representative _ Ancillary Scheduling

ummc; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Rev Cycle - Patient Access Scheduling in Jackson, MS seeks a Patient Access Representative to greet patients, verify insurance, and register services, ensuring precise data entry in the Master Patient Index. The role supports collecting payments and scheduling while upholding confidentiality and regulatory requirements.

The position requires a high school diploma or GED, strong communication skills, and the ability to adapt to changing payer guidelines and hospital policies.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Word and Excel; basic data entry skills.

Responsibilities

• Greet and assist patients with professionalism and empathy.
• Register patients, collect and verify demographics and insurance.
• Obtain signatures on consent forms, privacy notices, and financial documents.
• Verify insurance eligibility and benefits using electronic tools or direct payer contact.
• Determine and collect patient co-pays, deductibles, or deposits; explain financial assistance options.
• Collaborate with clinical and security teams to prioritize patient intake and maintain efficient flow.
• Enter and maintain patient data in the EMR and registration systems, correcting duplicates or errors.
• Respond promptly to patient and family inquiries with sensitivity.
• Stay informed on payer guidelines and hospital policies to ensure compliance.
• Support process improvements and assist in training new staff; provide backup to other Patient Access areas during high-volume periods.

Skills

Registration

Insurance verification

EMR navigation

Data entry

Communication skills

MS Word

Excel

Patient support

Education

High school diploma/GED

Tools

EMR systems

Job description

Patient Access Representative _ Ancillary Scheduling

Location/s: Main Campus Jackson

Organization: Rev Cycle - Patient Access Scheduling

Job Summary

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required: High school diploma/GED

Certifications, Licenses or Registration required: N/A

Knowledge, Skills & Abilities

Basic knowledge of patient throughput workflows and regulations. Proficient in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of