Patient Access Representative (Ancillary)

University Health KC; Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

University Health KC is seeking a Patient Access Representative (Ancillary) to support front-line registration across multiple service lines. You will ensure patients meet financial requirements and provide information to patients, families, and hospital staff.

This role emphasizes patient-flow optimization and exceptional service. Responsibilities include handling outpatient and inpatient registrations, assisting with scheduling, and acting across units such as Laboratory and Radiology to

Qualifications

• Must have clear and concise communication to interview patients and exchange information with staff and payors.
• Must be able to read, analyze, and interpret clinical, financial, and legal documents.
• Written communication and keyboarding skills required.
• Detail oriented with accuracy in registration and data entry.
• Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, and patients.

Responsibilities

• Perform outpatient and inpatient registration functions for patients.
• Assist with scheduling and activation of orders as applicable.
• Provide general information to hospital users, patients and families to maximize patient flow and customer service.
• Location may include Laboratory and Radiology registration areas and other service delivery points.

Skills

Clear communication

Concise writing

Keyboarding

Detail oriented

Data interpretation

Problem solving

Education

High school diploma or equivalent

Tools

Medical terminology

Job description

Patient Access Representative (Ancillary)

101 Truman Medical Center

Job Location

UH Lakewood Medical Center

Kansas City, Missouri

Department

Patient Access UHLMC

Position Type

Full time

Work Schedule

7:00AM - 5:00PM

Hours Per Week

40

Job Description

The Ancillary Access Representative (AAR) is a fully cross-functional level and role and performs all Patient Access functions. Performs all outpatient and inpatient registration functions. Ensures that patients meet financial requirements. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. Assists with scheduling and activates orders as applicable.

The Ancillary Access Representative Will Typically Be Located In Laboratory And Radiology Registration Areas, But Will Be Able To Assist In All Areas, Including

• Check-In Desk
• Emergency Department Registration
• Outpatient Registration
• Inpatient & Observation Registration

Minimum Requirements

• High school diploma or equivalent.
• Previous experience as a Patient Access Representative or Patient Access Scheduling Representative.
• Clear and concise communication skills required in order to effectively interview patients/families and to exchange information with hospital staff members, physicians, and third party payors.
• Concise written communication and keyboarding skills required.
• Detail oriented.
• Ability to read, analyze, and interpret clinical information, business account information, financial and legal documents.
• Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, members of the community or sensitive inquiries/complaints from guests.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to deal with abstract concepts and interpret verbal, nonverbal, and written instructions.

Preferred Qualifications

• Two years’ experience with patient contact.
• Basic Medical terminology knowledge.
• Medical insurance verification and authorization experience.
• Ability to speak Spanish.