Patient Access Representative I Medicine, Orange and Eastside

University Hospitals; Beachwood (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals in Beachwood, Ohio is seeking a Patient Access Representative to be the first point of contact for patients and families. You will ensure accurate demographic, insurance, and payment information and assist with scheduling and MyChart use.

Role supports the care team and helps streamline patient processing to improve satisfaction and keep appointments on schedule. Knowledge of EPIC and PHI handling is beneficial, with potential cross-training for other duties.

Qualifications

• Experience in patient access or registration preferred
• Strong customer-service orientation
• Ability to handle PHI securely and adhere to policies

Responsibilities

• Check patients in and out for medical visits
• Answer phones and schedule appointments
• Assist patients with MyChart enrollment and use
• Enter and validate patient demographics, insurance and financial data
• Communicate with care team and coordinate referrals
• Process patient payments for copays and balances
• Support documentation and scanning in EPIC
• Cross-train to support other duties as assigned

Job description

A Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Additional Responsibilities

• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.