Patient Access Representative - AGP

Cleveland Clinic; Tallmadge (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Access Representative for the Emergency Department to ensure an exceptional patient experience from arrival to departure. Responsibilities include registration, insurance eligibility, and cash collection, with cross-training across front desk, admitting, ED, and cashier duties.

You will participate in a 2-week Epic training on-site at Stow Health and Wellness Center, then work the assigned schedule.

Qualifications

• High school diploma or GED with 2 years of customer-facing experience, or higher degree.
• Knowledge of medical terminology to understand physician orders.
• Proficient in basic PC software and multiple data systems.
• Ability to work in an emergency department setting.

Responsibilities

• Perform registration and collect demographics, insurance, and payment information.
• Cross-train to staff all patient access areas (front desk, admitting, ED, cash register).
• Serve as Super User and assist training of new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Customer service

Emergency department experience

Medical terminology

Data entry

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works days from 6:30 a.m. – 5:30 p.m. with every third Saturday at Stow Health and Wellness requirements.

• Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday – Friday from 8:00 a.m. – 4:30 p.m. on-site at Stow Health and Wellness Center. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. To be considered for this role, you will need to acknowledge that you are able to attend the full duration of the training.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).