Patient Access Representative - Afternoon Shift

Munson Healthcare; Traverse City (MI); On-site; USD 20,664 - 26,174; Full time

Job summary

Munson Healthcare in Traverse City is seeking a Patient Access Representative to greet and direct patients, verify information, and support families in a courteous, responsive manner.

You will register patients, provide clear explanations of procedures, and protect confidential medical information while coordinating with staff and departments.

The role includes daily communications by phone or email, mentoring new hires, and performing other PAS duties as assigned.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet and direct patients and families to testing and surgical areas.
• Register patients by obtaining and verifying all required information in the registration system.
• Greet patients, family members and other customers in a courteous and welcoming manner; explain procedures and hospital environment clearly.
• Maintain confidentiality of medical information and keep work area orderly.
• Access department communications daily via telephone and/or e-mail and update information procedures as needed.
• Act as a preceptor for new hires and provide required education.
• Perform other duties as assigned by the PAS leadership team.

Skills

Customer service

People skills

Communication

Confidentiality

Education

Associate's degree or 2 years formal education

Job description

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day in the Life

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.
• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.
• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.
• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.
• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Additional Information

Schedule: Afternoon Shift, 4:00p - 12:30a

Sat 12:30p-9p and Sun 5-9p approximately every 8-10 weeks

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.