Patient Access Representative (Admitting Department)

Riverside Health System; Newport News (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Newport News, Virginia, is seeking a Patient Access Representative to register patients, verify demographics, and ensure accurate billing and compliance. You will handle registration data, patient inquiries, and facilitate Time of Service collections while maintaining patient confidentiality and safety.

The role emphasizes accurate data entry, responsive customer service, and adherence to EMTALA and privacy regulations in a busy hospital setting.

Qualifications

• High School Diploma or GED is required.
• 1 year Billing/Customer Service/Patient Registration preferred.

Responsibilities

• Obtains or validates patient information and registers patients into the software system with a high level of customer service.
• Ensures all necessary demographic and financial data are documented in the system.
• Maintains patient safety and confidentiality of PHI during patient identification and registration.
• Works daily reports and account work queues to ensure data integrity in registration.
• Handles patient inquiries related to registration.

Education

High School Diploma or GED

Job description

Newport News, Virginia

Hiring Range

$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.

• Ensures all necessary demographic and financial data are obtained and documented into the system.

• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.

• Works daily reports and account work queues to ensure the integrity of the registration data.

• Handles patient inquires related to registration.

• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.

• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.

• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.